CartridgeMonkey.com Reviews

Hello Rod, I'm really sorry to hear about this. I have tried to contact you to discuss it further sadly you have been unavailable. I understand that its difficult to accept deliveries from home as people lead busy lives and its not possible. We choose to send parcels via a courier to ensure our customers get their orders on a next day and its completely traceable in the event something goes wrong. Next time you come to order please call the customer care team instead of DPD, we can pass special instructions across which can help the driver deliver your order. I really wish to speak to you directly to say sorry personally, please contact me on 0845 365 3605 I would really like to speak more about your experience and how I can help make it go a lot smoother next time. Thank you Lou

Hello Helen,I'm really sorry to hear about this. I have tried to contact you to discuss it further sadly you have been unavailable. After receiving your feedback I looked into your order in great detail, unfortunately the courier was having issues locating you and then sent back the parcel to us without making us aware. This is completely unacceptable and I have reported this to the relevant teams to improve this internally.I'm delighted to see customer service seen this and organised for a replacement order and you have now received this. Again, I am so sorry for any trouble this has caused. We want to help as much as we can, please can you contact me directly next time you come to order. I can see if an alternative courier can deliver your parcel. I really wish to speak to you directly to say sorry personally, please contact me on 0845 365 3605 I would really like to speak more about your experience and how I can help make it go a lot smoother next time. Thank you Lou