problem with delivery - sorted, but took too many phone calls and emails
Louise
CartridgeMonkey.com
6 years ago
Hi Bruce,
Thank you for taking the time to leave us a review. I'm really sorry for the delay you've had with your order. Sadly the courier was unable to locate you. I can see the customer care team swooped into action and sorted all out.
Again I am so sorry for the delay. We have passed your feedback over to our courier company to stop this from happening again.
Please keep in touch.
Thank you
Lou
The ink cartridge I ordered was as described and would have arrived quickly. My complaint is that it was sent by courier who was not authorised to post it through the door as it needed a signature. I...
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Louise
CartridgeMonkey.com
6 years ago
Thank you for taking the time to leave a review.
We promise our customers next day delivery and it involves sending all parcels via a secure trackable courier service. In order for them to deliver the parcel they do require a signature.
Please call us next time we can delay the delivery for when you will be available or alternatively change the address.
Again I am sorry for any trouble this has caused.
Thank you
Lou
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.