First class service, I have used this company many times and they never disappoint.
Free next day delivery was amazing especially whilst working from home during lockdown.
Exercise proper customer care. Your customer care adviser was rude and a complete joke blaming me for your mistake
Louise
CartridgeMonkey.com
5 years ago
Hello John
Thank you for taking the time to email us today.
I'm sorry to hear you are unhappy with how your issue was handled. Please dont feel we believe it is your mistake. We understand that order in errors happen and we try our best to resolve them in the best way possible.
Again I am sorry you feel the call wasn't handled correctly. If you would like to discuss this with me personally you are welcome to call me on 0345 365 3605 I would like to hear from you
Thank you
Lou Murray
Customer Care Manager
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.