Response to my order speedy, ink great, but on this occasion let down by delivery service who failed to deliver on promised date.
Product reviews
Louise
CartridgeMonkey.com
5 years ago
Hello
Thank you for taking the time out to leave us a review.
Sadly the courier did attempt the delivery to the incorrect address which resulted in the day delay. Customer Care swooped into action and updated the courier with the additional information and it was delivered next day.
Thanks to the team when ever you get further deliveries with this courier you will not have the same issues.
Once again I am so sorry for any trouble caused. Please remember we are here to help, you can call us on 0345 365 6666 we would like to hear from you
Thank you
Lou
Cartridge Monkey
Date of purchase: 22/09/2020
0
Share
Trusted Customer
Feefo Verified
6 years ago
Always easy and quick!
Product reviews
Date of purchase: 21/09/2020
0
Share
CU
Customer
Feefo Verified
6 years ago
What Customer said about CartridgeMonkey.com:
Arrived promptly and well packaged reasonable price will buy from cartridge monkey again thanx.
Order not received even after 1 week. It says out of stock.
Louise
CartridgeMonkey.com
5 years ago
Hello, thank you for your review.
I am really sorry, the items you ordered have been out of stock for a long time. we continued to allow people to order these inks so you get first hand on the stock as soon as we receive them. We found that when the items came into stock they would sell out within minutes and resulted in people missing out that would like to wait for the item. Remember the customer care team are here if you ever need an update on 0345 365 3605 we would be more than happy to provide an update.
Thank you
Lou
Cartridge Monkey
Because of the shutdown had to wait for supplier, alway courteous when phoning to enquire about delivery date. Most helpful was Steph when at last cartridges came but not as my order.Sorted it out...
Goods sent to wrong address however after raising a query with the supplier they were delivered the next day.
Louise
CartridgeMonkey.com
5 years ago
Hello Robin
Thank you for taking the time to leave us a review
I am sorry to hear there was an issue with your delivery. Please rest assured we have highlighted this error to the depot manager who will handle this internally with the driver.
I can confidently say when you come to us next time you will not have the same problem. Again I am sorry for the added delay
Thank you
Lou
Cartridge Monkey
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Launched in 2003 CartridgeMonkey has become the best loved supplier of printer cartridges in the UK. We Provide great value, low cost cartridges and pride ourselves on fantastic customer care that you can rely on.