How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 39,953 reviews

Trusted Customer

22 hours ago

Date of purchase: 10/06/2025

Won’t order online again

Rubbish, ordered & paid for next day delivery. Items were dispatched until 4 days later. I had to go out and buy again. Won’t order online again

Jessica

cardfactory

6 hours ago

Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the delay you experienced with your recent order and the inconvenience it caused. We appreciate you bringing this to our attention. Kind regards, Jessica cardfactory

Trusted Customer

22 hours ago

Date of purchase: 07/06/2025

Who doesn't love card factory?

Excellent service provided as always. Who doesn't love card factory?? They have everything you need. Affordable prices.

Jessica

cardfactory

6 hours ago

Hi Lyndsay, Thank you for your wonderful review! We're so pleased to hear you had an excellent experience. We appreciate you choosing Card Factory! Kind regards, Jessica cardfactory

Product reviews

Veronica Allsn

Anglesey

22 hours ago

Date of purchase: 07/06/2025

What Veronica Allsn said about cardfactory:

Excellent service

It was excellent . Cards as ordered and arrived in time.

Jessica

cardfactory

6 hours ago

Hi Veronica, Thank you for taking the time to share your positive experience with us. We're delighted to hear you're happy with your cards. Kind regards, Jessica cardfactory

Trusted Customer

22 hours ago

Date of purchase: 10/06/2025

Father’s Day card

Card delivered on time and was perfect for the recipient! Got a fantastic deal using code from MoneySavingExpert, for a personalised Father’s Day card. Quality was great and even better with a...

Read all

Jessica

cardfactory

6 hours ago

Hi, Thank you for your wonderful review! We're thrilled to hear that the card arrived on time and was perfect for your recipient. We're also delighted that you were happy with the quality and the value. We appreciate you choosing Card Factory. Kind regards, Jessica Card Factory

Product reviews

Trusted Customer

22 hours ago

Date of purchase: 10/06/2025

Not shipped altogether

I bought all items thinking they would all be shipped together at the same time but card factory failed to mention or state that some parts of the order are shipped by external suppliers and...

Read all

Jessica

cardfactory

5 hours ago

Hello, We understand your disappointment regarding the separate shipments and delayed delivery of some items in your order, especially as it impacted your Father's Day plans. We appreciate you bringing this to our attention. We value your feedback. Sincerely, Jessica cardfactory

Product reviews

Rebecca Rogers

22 hours ago

Date of purchase: 07/06/2025

What Rebecca Rogers said about cardfactory:

Card quality was good. I bought a box of Lindt chocolate golf balls and one was missing in a box of 3! Product should have been checked before sent

Jessica

cardfactory

5 hours ago

Hello Rebecca, Thank you for taking the time to share your feedback with us. We're sorry to hear that you were disappointed with the quantity of chocolates in the box you purchased. We understand how frustrating this must be. We value your custom. Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

22 hours ago

Date of purchase: 29/05/2025

Great choice and service.

Great choice. Great quality. Arrives promptly. Will definitely use again!

Jessica

cardfactory

5 hours ago

Hi Rachel, Thank you for your feedback! We appreciate you taking the time to share your experience. We look forward to serving you again soon! Kind regards, Jessica cardfactory

Product reviews

Trusted Customer

22 hours ago

Date of purchase: 07/06/2025

Good value cards

The card value is good and they come in a cardboard package, however card envelopes and packaging still gets a bit damaged in transit., but thank goodness the cards seemed to have got away with it,...

Read all

Jessica

cardfactory

5 hours ago

Hi Janice, Thank you for your feedback. We're glad to hear that you're pleased with the value and quality of our cards. We understand your concern regarding the damaged packaging. Thanks again for your review. Jessica cardfactory

Trusted Customer

22 hours ago

Date of purchase: 10/06/2025

Father's day card

I ordered the card on Tuesday the 10th June 25 and arrived on time but my other card didn't.

Jessica

cardfactory

4 hours ago

Hi, Thank you for your feedback. We appreciate you taking the time to let us know about your recent experience with our card delivery service. We understand your disappointment. Thanks again for your review. Jessica cardfactory

Product reviews

Jessica

cardfactory

4 hours ago

Hello, Thank you for taking the time to share your feedback regarding your recent purchase of the Personalised Father's Day Card - Beach Deck Chair, Dad. I understand your disappointment that your father's card arrived later than expected. I'm truly sorry for any inconvenience this may have caused. I can confirm that I have emailed you directly to resolve this matter for you. We appreciate you bringing this to our attention. Kind regards, Jessica cardfactory

Sophie Tidmarsh

22 hours ago

Date of purchase: 10/06/2025

Jessica

cardfactory

4 hours ago

Hello Sophie, I'm truly sorry to hear about your recent experience and the dissatisfaction you've expressed. I understand how frustrating this must be. We appreciate you taking the time to share your feedback. Kind regards, Jessica cardfactory

Not received a review invite?

About cardfactory

At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets

Read all

01924 839150

Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

cardfactory Reviews

Personalised Birthday Card - Classic And Bright Stars, Son-In-LawMore reviews of this product (1)View product website

Personalised Tatty Teddy Father'S Day Card - Super DadMore reviews of this product (3)View product website

Photo Bev Hopwood Birthday Card - Epic Grandson SpaceMore reviews of this product (2)View product website

Photo Father'S Day Card - 1St Father'S Day HeartsMore reviews of this product (4)View product website

Baby Milestones 12-Month Photo BannerMore reviews of this product (3)View product website

World'S Best Grandad 18-Inch Foil Helium BalloonMore reviews of this product (1)View product website

Lindt Milk Chocolate Golf BallsMore reviews of this product (2)View product website

Personalised Pg Quips Father'S Day Card - Dad, Putting Up With MyMore reviews of this product (2)View product website

Photo Stevie Studio Father'S Day Card - Happy Father'S Day, 10 PhotosMore reviews of this product (1)View product websiteVery pleased again!

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?