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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

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Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Good service, delivered when arranged, kept informed, delivery driver spotted a fault, all got resolved, quickly. Customer service was good, had call back and kept informed with replacement part.

Waltons

9 years ago

Good afternoon,

I am sorry that we did not manage to get things right the first time around, but glad that our efficient staff meant we have a resolution fairly quickly. I am so pleased that you are happy with the service we have provided and I thank you for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 29/06/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Delivery good, phone line could be improved

The delivery was very good apart from one piece missing from the order. This was replace very promptly. My first experience when phoning your company was not so good. I wanted more information...

Waltons

9 years ago

Good morning,

I am pleased that you are happy with the service received overall and please accept my apologies for the fact you were not entirely satisfied with the service on your first call. If there are any queries outstanding, please contact me on either 0800 029 1000 or service@waltons.co.uk and I will gladly assist in resolving for you. Thank you for your feedback, it is much appreciated!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Waltons

9 years ago

Good morning,

I am sorry to hear that there was some minor damage to your summerhouse. If there is anything that needs resolving, please contact us on either 0800 029 1000 or service@waltons.co.uk and we will assist with this. I am pleased that you are happy overall and I am sure you will have many happy years of use from your summerhouse. Thank you again for your feedback.

Kindest regards,

Kirstie - Waltons Team

Date of purchase: 24/06/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Excellent, prompt and efficient.

Waltons

9 years ago

Good morning,

I am so pleased that you are happy with the standard of service received and I thank you for taking the time to provide us with your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 29/06/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Poor quality product but good delivery service

Delivery service was friendly, helpful and arrived earlier than expected and phoned to let me know he would be. The shed is of a low quality, before we put the shed up we noticed parts of the shed...

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I’m sorry to hear that you are not entirely satisfied with your new overlap shed. I have tried to call you on the number we have on our system but I was unable to leave a voicemail for you. If you are able to call me back on 0800 029 1000 or e-mail some images to service@waltons.co.uk and I will be able to rectify any issues you have experienced, thank you again.
Kindest regards
Mike – Waltons Team

Product reviews

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback, I’m sorry to hear that you are not entirely satisfied with your new overlap shed. I have tried to call you on the number we have on our system but I was unable to leave a voicemail for you. If you are able to call me back on 0800 029 1000 or e-mail some images to service@waltons.co.uk and I will be able to rectify any issues you have experienced, thank you again.
Kindest regards
Mike – Waltons Team

Date of purchase: 24/06/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Poor quality

The service was very good,

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback I am so pleased to know that you are happy with the level of service you have received and thank you again for your kind review.
Kindest regards,
Kirstie - Waltons Team

Product reviews

Waltons

9 years ago

Good afternoon,
Thank you very much for your feedback and for taking my call earlier, please accept my apologies again that you are not entirely satisfied with your new plastic Skylight. As discussed, if you are able to send over some images to service@waltons.co.uk we will be able to look into rectifying the issue you have experienced with the floor, thank you again for your review and I will be in touch.
Kindest regards,
Kirstie - Waltons Team

Date of purchase: 25/06/2017

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Trusted Customer

9 years ago

Excellent service

We ordered and picked a date and time. I was kept informed of deliver time, arrived on time driver was most helpful could not ask for a better service.

Waltons

9 years ago

Good afternoon,

I am so pleased to feel you could not have asked for a better service. We really appreciate you having taken the time to offer your great feedback!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 24/06/2017

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Trusted Customer

9 years ago

First class service

Ordering from the website was very easy, and the prices very competitive, when compared to retailers such as Wickes, B and Q and Homebase. It was easy to pick a delivery slot, and my items were...

Waltons

9 years ago

Good afternoon,

It is fantastic that you are happy with all aspects of the service received and that you rate this as being first class. We really appreciated you having taken the time to provide us with your great feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 26/06/2017

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TC

Trusted Customer

9 years ago

What Trusted Customer said about Waltons:

Excellent product and company.

Easy to order. I think product is very good value. Delivered on time. Only niggle : I was told and expecting contact with a two hour window plus 30 min call prior to delivery. They sent the email at...

Waltons

9 years ago

Good afternoon,

I am glad to know that you are happy with the standard of service and our easy ordering process. We take you comments on board regarding delivery as we are always looking for ways to make improvements. I am pleased that you are happy with the quality of your summerhouse and I thank you for your positive feedback.

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 21/06/2017

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Trusted Customer

9 years ago

Supplied on time, in good order.

Waltons

9 years ago

Good afternoon,

I am thrilled to know that you are happy with the service provided and I thank you for your positive review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 23/06/2017

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TC

Trusted Customer

South Wales

9 years ago

What Trusted Customer said about Waltons:

Excellent service, very friendly and efficient and extremely quick.

Waltons

9 years ago

Good afternoon,

I am so pleased to know that you rate our service as being excellent and I thank you for having taken the time to provide us with your great review!

Kindest regards,

Kirstie - Waltons Team

Product reviews

Date of purchase: 19/06/2017

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Waltons Reviews

12 x 8 Pressure Treated Tongue and Groove Pent ShedMore reviews of this product (33)View product websiteGood value good size, I put a thicker floor as the shed will be subject to lots of in and outs.

8 x 8 Waltons Premier Corner SummerhouseView product websiteEverything as expected but some minor damage on parts of the shed.

8 x 8 Waltons Corner PortabaseMore reviews of this product (6)View product websitePiece missing had to be redelivered

20 x 10 Waltons Groundsman Tongue and Groove Apex Modular WorkshopMore reviews of this product (14)View product websiteExactly as expected from brochure.

8 x 6 Waltons Overlap Apex Wooden Shed DDView product websiteProduct is of poor quality. It has parts which are not level which made putting together tricky and has left gaps. We also noticed the doors are not level so doors do not close properly. And yes we...Read more

Waltons 6 x 8 Green Skylight Plastic Shed - Free FloorMore reviews of this product (67)View product websiteThe quality of this shed is poor. The plastic panels are very thin & the floor is a trip hazard.

10 x 8 Waltons Windowless Overlap Apex Wooden ShedView product websiteGood value for money. Good instructions easy to assemble with two men.

8ft Brown PT Fence Post 75mmMore reviews of this product (13)View product websiteGood quality. Post supplied with capping which I had not expected

6ft x 6ft Waltons Lap Garden Fence PanelsMore reviews of this product (36)View product websitePanels are very well made and sturdy

75mm Powapost Repair SpikeMore reviews of this product (1)View product websiteQuality of the posts is very good

10 x 8 Waltons Sussex Wooden SummerhouseView product websiteVery good product and company. Waiting time between order and delivery was acceptable.

6 x 8 Waltons Tongue and Groove Apex Garden Shed With Front WindowsMore reviews of this product (28)View product websiteThe shed overall, as a finished item, is excellent. My only reservation is that not enough roof tacks were supplied and some screws were missing.

Waltons 8ft x 8ft Vermont Wooden SummerhouseView product websiteVery pleased with product, looks really good in garden and very roomy.

How are Feefo reviews collected?

Who can leave a Feefo review?

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How do we deal with fake reviews?