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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

5 years ago

Will not order again from Waltons, they have no interest in aftersales care

Poor quality product and they are not interested in rectifying any problem. You have lost a loyal customer Waltons! Purchased summerhouse and once it was erected dampness appeared on the interior...

Morris

Waltons

5 years ago

Dear Customer,Thank you for your honest review.I sincerely apologise for the delay in your review response, there was a back log within the database so this has only recently come to our attention.As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review. Kind regards,Waltons Team

Product reviews

Morris

Waltons

5 years ago

Dear Customer,Thank you for your honest review.I sincerely apologise for the delay in your review response, there was a back log within the database so this has only recently come to our attention.As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review.Kind regards,Waltons Team

Date of purchase: 15/10/2020

1

Trusted Customer

Feefo Verified

5 years ago

Should not offer products for sale when not in stock

Ordered a summerhouse on line, item was available. 4 days later a garbled message, no name given advising order cancelled and refund to be given. Phoned the number, answered but put on hold then I...

Morris

Waltons

5 years ago

Dear Customer,Thank you for your honest review.I sincerely apologise for the delay in your review response, there was a back log within the database so this has only recently come to our attention.As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review.Kind regards,Waltons Team

Product reviews

Morris

Waltons

5 years ago

Dear Customer,Thank you for your honest review.I sincerely apologise for the delay in your review response, there was a back log within the database so this has only recently come to our attention.As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review.Kind regards,Waltons Team

Date of purchase: 07/03/2021

1

Trusted Customer

Feefo Verified

5 years ago

Excellent service, speedy delivery

Morris

Waltons

5 years ago

Dear Customer,Thank you for your excellent review.We are pleased that you are happy with the experience and product that you have received. If you require any further assistance at all please don’t hesitate to contact our friendly customer service team who are happy to help.We hope that you are enjoying your garden building!  Kind regards,Waltons TEAM

Product reviews

Date of purchase: 04/03/2021

0

NB

Natalie Buckley

Feefo Verified

5 years ago

What Natalie Buckley said about Waltons:

Only delivered half our order

Morris

Waltons

5 years ago

As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review.If you require any further assistance please don’t hesitate to contact our friendly customer services team, who would be keen to assist you further in order to improve your experience with ourselves.Feel free to email our team: service@waltons.co.ukOr call us on: 0800 029 1000Kind regards,Waltons Team

Product reviews

Morris

Waltons

5 years ago

As a business we are always looking for ways to improve further so your feedback is greatly appreciated both good and bad. We will be sure to pass on your comments to the relevant parties for review.If you require any further assistance please don’t hesitate to contact our friendly customer services team, who would be keen to assist you further in order to improve your experience with ourselves.Feel free to email our team: service@waltons.co.ukOr call us on: 0800 029 1000Kind regards,Waltons Team

Date of purchase: 05/03/2021

1

MH

margaret hannah

Feefo Verified

5 years ago

What margaret hannah said about Waltons:

kept in touch regarding delivery. Delivered on time and with no hassle. Very pleased with service

Morris

Waltons

5 years ago

Dear Customer,Thank you for your excellent review.We are pleased that you are happy with the experience and product that you have received. If you require any further assistance at all please don’t hesitate to contact our friendly customer service team who are happy to help.We hope that you are enjoying your garden building!  Kind regards,Waltons TEAM

Product reviews

Date of purchase: 01/03/2021

0

Trusted Customer

Feefo Verified

5 years ago

Only issue was that the instructions were poor but all in all good quality and was delivered well.

Morris

Waltons

5 years ago

Dear Customer,Thank you for your excellent review.We are pleased that you are happy with the experience and product that you have received. If you require any further assistance at all please don’t hesitate to contact our friendly customer service team who are happy to help.We hope that you are enjoying your garden building!  Kind regards,Waltons TEAM

Product reviews

Date of purchase: 01/03/2021

0

PF

Peter Fysh

Feefo Verified

5 years ago

What Peter Fysh said about Waltons:

Excellent

Ordered summerhouse on line,all went well , delivery date I asked for was done, the tracking service was very good , and delivery driver very pleasant. Very pleased with summerhouse, good...

Morris

Waltons

5 years ago

Thanks for your 5 star review!!

Product reviews

Date of purchase: 01/03/2021

0

JJ

Janice Jacques

Feefo Verified

5 years ago

What Janice Jacques said about Waltons:

Disappointing

My delivery was short of 3 key items...Why? The perspex, hasp and lock. The driver was very good but it does not help when I had organised a tradesman to put the shed together, Luckily he had brought...

Morris

Waltons

5 years ago

Thanks for review. We are sorry to hear things didn’t quite go to plan. We will ensure your feedback is taken onboard so we can improve what we do!

Product reviews

Date of purchase: 27/02/2021

1

Trusted Customer

Feefo Verified

5 years ago

Takes ages for them to reply

Morris

Waltons

5 years ago

Thanks for your review, I can see we have replied to your email within 9 minutes of receiving this, please do check your junk folder, possibly our reply has gone into this folder. Thanks Waltons Team

Product reviews

Date of purchase: 27/02/2021

1

SD

Shelagh Dunn

Feefo Verified

Lizard

5 years ago

What Shelagh Dunn said about Waltons:

Very poor quality product for the cost

There delivery service was good and prompt. However two items were damaged when we received them. However the driver informed them and replacements were sent

Morris

Waltons

5 years ago

We really appreciate you taking the time to right such a informative review. We will be sure to take this feedback on board. Thanks Waltons team

Product reviews

Date of purchase: 30/11/2020

1

Waltons Reviews

Waltons 4m x 3m Log CabinView product websiteInferior product, dampness experienced. Waltons only offered deflective excuses. NO help whatsoever. Won't buy from them again

8 x 8 Premier Corner SummerhouseView product websiteMy order was cancelled so I can not comment on this product

Waltons 4 x 3 Overlap Single Door Apex Wooden Garden ShedView product websiteFantastic product. Easy to assemble.

10 x 8 Overlap Double Door Apex Wooden ShedView product websiteOnly delivered half our order

10 x 8 Helios SummerhouseView product websiteJust what we expected, easy to assemble

33m x 26m Log CabinView product websiteLooks great The preserver just covered outside and no more

10 x 8 Helios SummerhouseView product websiteWell made , installation was straight forward, good instruction leaflet

Waltons 8 x 6 Pressure Treated Shiplap Apex Security ShedMore reviews of this product (2)View product websiteCannot be bothered with photos, so disappointed. The wood is split where the windows are...the driver said not to worry as once the perspex is in etc etc..??? No perspex anyway in the pack!

8 x 6 Overlap Single Door Apex Garden Shed without WindowsView product websiteThe shed I brought was shocking the wood was just splitting spent nearly 400 pound and it wasn't worth the money I wouldn't recommend this I'm really disappointed

49mm Weatherproof Padlock with Hasp StapleMore reviews of this product (72)View product websiteRusted within one month of being fitted - not fit for purpose

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