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Waltons Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Trusted Customer

Feefo Verified

4 years ago

GOOD SERVICE BUT POOR QUALITY PRODUCT

Service was good. Arrived on time and updates throughout the delivery day . However the growhouse is of poor quality for the price paid. Cheap timber and no attention to detail so numerous pieces...

Abbie Sharp

Waltons

4 years ago

Good Afternoon, Thank you so much for your honest and valued review today, this is much appreciated. I have checked your order and can see that you have not contacted us as yet regarding your order, please do so that we can look to have this resolved for you as much as we can. If you would like to send some images of the building to customerservice@merciagp.co.uk we can get this looked at for you. Kind Regards Waltons Team

Product reviews

Date of purchase: 16/04/2022

0

Trusted Customer

Feefo Verified

4 years ago

Damaged part on delivery not replaced. Poor quality timber generally, lots of knots and splits. Some splits ironically caused by using nails that were too large to secure transport protection...

Abbie Sharp

Waltons

4 years ago

Good Afternoon, Thank you so much for your review today, this is much appreciated! I am so sorry to hear this, please accept our sincerest apologies. I can see, however, that we have offered you a goodwill gesture as compensation for the inconvenience. Kindest Regards Waltons Team

Product reviews

Date of purchase: 09/04/2022

0

IT

Irene Taylor

Feefo Verified

4 years ago

What Irene Taylor said about Waltons:

Not the best quality of wood

Delivered on time.

Abbie Sharp

Waltons

4 years ago

Thank you so much for your review today, I will be sure to contact the necessary departments of your resourceful comments.

Product reviews

Date of purchase: 22/04/2022

0

RO

Robert

Feefo Verified

Southampton

4 years ago

What Robert said about Waltons:

Quality should have been better

Delivery done well. Product quality should have been better.

Abbie Sharp

Waltons

4 years ago

Thank you so much for your review today, this is much appreciated. I am very sorry to hear you do not feel the quality is the best. I will of course pass your feedback on to the necessary departments. Kindest Regards Waltons Team

Product reviews

Date of purchase: 19/04/2022

0

EH

Emma Hall

Feefo Verified

4 years ago

What Emma Hall said about Waltons:

Still waiting

Still waiting for part of the greenhouse, so weeks later, can’t yet put it together. Delivery failure.

Abbie Sharp

Waltons

4 years ago

Good Afternoon, Thank you so much for your honest and valued review today, this is highly appreciated. I can see from assessing your order, that we have sent you some compensation for the inconvenience. We also raised the replacement parts for you and they have now all been sent out to you. Kindest Regards Waltons Team

Product reviews

Date of purchase: 08/04/2022

0

PS

Paul Susans

Feefo Verified

4 years ago

What Paul Susans said about Waltons:

Came as expected

Shed came on day scheduled

Abbie Sharp

Waltons

4 years ago

Thank you so much for your honest and valued review today! This is much appreciated.

Product reviews

Date of purchase: 16/04/2022

0

RP

Rachel Paddock

Feefo Verified

Bidford on Avon

4 years ago

What Rachel Paddock said about Waltons:

Great delivery

After ordering a shed I had a detailed email to explain the delivery service. I had an email the day before giving me a time slot. A text arrived on the morning to then give me a 2 hour delivery...

Abbie Sharp

Waltons

4 years ago

Thank you so much for your honest and valued review today! This is much appreciated. I will pass on your positive feedback to the necessary departments. :)

Date of purchase: 28/04/2022

0

DL

Darren Lloyd

Feefo Verified

4 years ago

What Darren Lloyd said about Waltons:

Plastic shed

I was having trouble ordering on line,so I rang up and straight away,my order was in,very helpful and polite

Abbie Sharp

Waltons

4 years ago

Thank you for your positive and valued review today! This is much appreciated.

Product reviews

Date of purchase: 28/04/2022

0

Trusted Customer

Feefo Verified

4 years ago

Excellent products at value for money prices and excellent helpful Team.

Very good range of summer houses to choose from and all at great value for money prices. Informative helpful Sales Lady (Mandy) and a similarly very helpful Customer Services Support Lady (Amy)....

Abbie Sharp

Waltons

4 years ago

Thank you so much for your honest and valued review today this is much appreciated! I will pass on your thanks to Amy!

Product reviews

Date of purchase: 06/04/2022

0

Trusted Customer

Feefo Verified

4 years ago

Previously bought a Summerhouse, Now bought a Shed.

Previously bought a summerhouse from Waltons and was extremely pleased, so we had no hesitation in buying a new Shed from them. The Shed is really good, you need two people to put it up but no...

Abbie Sharp

Waltons

4 years ago

Thank you so much for your glowing review!

Product reviews

Date of purchase: 07/04/2022

0

Waltons Reviews

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