Boomerang Reviews

Hello. Thank you for your review of our rental service. We are really pleased to hear of the fantastic experiences you have had using our service over the course of 8 years. Not far off being a decade! Thanks for sticking with us so long. We always do our very best to ensure customers get the brand new releases as quickly as possible, and you can make some great savings when renting newer titles when you can pay as little as £10.99 for games that can cost as much as £70. It will also stop you from paying full price of those games that don't live up to the hype. As you mentioned, you have saved thousands of pounds during your time with the service along with many other of our customers. Let's keep those savings on the rise. In the event you do ever have any queries, our excellent customer support team will be on hand to assist you, whether that be on an email, through Live Chat, through Social Media or over the phone.

Hello. Thank you for the review of our service. It's great to hear you feel our service is excellent value for money. As Video Games prices continue to rise, with some being as high as £70, renting looks as good an option now than it ever has. We send all games out via Royal Mail First Class with the vast majority of games arriving within 1-3 days. There were some slight delays in some areas a few months ago due to some of the ongoing strike action, however we have seen delivery times return to usual levels since. With new releases, we will always do our best to ensure as many of our customers can play these games as quickly as possible. If you contact our customer support team, we can give you the best advice for future releases, and how to get the best value from your service. I can see you also mentioned some newer releases game taking longer than you would expect to become available. Please do get in touch with these games and we can take a look into that for you.

Hello. Thank you for your review of our service. I'm glad to hear you think we are a good service, and it's great to hear our customer support team were able to provide solutions for you quickly and efficiently. Please do get back in touch with is we can give you help with getting the best out of our service moving forward. Currently, PS5 and XBOXSERIESX games are available on our Priority packages so that we can continue to offer the best service possible to New Gen gamers, especially when the newer titles can be as high as £70 to purchase. That means by renting just two games a year, you will be saving yourself money with our Priority packages and many of our customers rent far more than two games a year.

We do still have our Value packages where older titles are available for a lower price for consoles such as the PS4, XBOXONE and SWITCH. We may look to bring PS5 and XBOXSERIESX games to the value packages in the future. Regarding the games being sent from outside your service option, it may simply have been the case that a game was despatched out to you from outside your Top Choice as our system has will ensure a game is sent out to you in the unlikely event you miss out on a new release so that you still have a new game to play.