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Boomerang Reviews

Displaying all 5,045 reviews

Trusted Customer

9 years ago

What are you waiting for?

Amazing service. I’ve sabed a fortunes using these guys and on the (very rare) occasions there’s been an issue, they’ve always sorted it out quickly. Can’t recommend them enough.

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

Really good service, customer support always comes accross as well informed and polite. Would certainly recommend to anyone.

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

hope to use service for long time

very quick turnaround on delivery and returns. good loyalty scheme. Very little waiting for new/top games

Andrew

Boomerang

9 years ago

Hello Paul

Thanks for your review of our Video Game Rental Service,

We're over the moon to hear how happy you are and that you'll be with us for many years to come!

Great that you're getting a fast service and all the hottest releases for £9.99 a month!

Thanks
Boomerang

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

Love boomerang rentals!

Does what it says on the tin for a reasonable price. My only Gripe is that although I'm on the highest level of membership I still never seem to get my first choice, theres always a wait for new...

Andrew

Boomerang

9 years ago

Hello Jake

Thanks for your review of Boomerang Video Game Rentals!

You've hit the nail on the head with regard to our serivce. We want customer to get the games they want delivered straight to their door from as little as £3.99 a month.

Why purchase games for £40 and you might hate them, when you can rent them, play them, send them back and get another one. All this and delivered straight to your door.

Looking at your account your service options are set to Top 5 which means our system will send out any game from your top 5 that is available. If you want to receive your top choice game you'll need to set your rental prefferences to Top Choice.

Thanks
Boomerang

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

Happy for many years until games became "Premium"

It used to be great value for money many years ago, I was on the basic pack at £3.50/month 1 game/month, I usually kept a game for several months anyway. However slowly the games started to become...

Andrew

Boomerang

9 years ago

Hello Sarwar

Thanks for your feedback,

Great to know you were with our service for a long time and we are sad to see that you decided to move on. I've reviewed your account and can see you were on the £3.99 a month one game package.

The only restrictions on this package are you can rent any game six months or older. Originally Xbox One and PS4 game were restricted to the Unlimited and Priority packages, however this was changes in 2015 and they were available on the Value 1 package.

An example of the latest game available on the Value 1 is Resident Evil 7. This is available on the £3.99 package and is still currently £20 with most UK second hand retailers.

We always aim to save our customers money and in the event of you waiting for a game to be sent you will be reward with payback points.

If you do wish to return to our service it’s as simple as logging in with your same details and setting your account live.

Thanks
Boomerang

Trusted Customer

9 years ago

Great service

I've been using the service for nearly a year and have experienced great customer service when packages have gone missing in the post. I think the prices are reasonable and the selection of games is...

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

I like the service I receive however do not agree with losing your points after a year. The points should not dissappear as you have earned them.

Andrew

Boomerang

9 years ago

Hello John

Thanks for your review,

Really glad to hear that you are receiving good service with renting games.

We offer payback points as an added value for any time you've been left waiting for a game to be despatched.

Points are valid for a whole 12 months as to give ample time for customers to redeem the point for bonus game rentals, discounts or even Free Months.

Thanks
Boomerang

Trusted Customer

Merseyside

9 years ago

What Trusted Customer said about Boomerang:

Great service with a fast delivery and a wide selection of new and old games. Only problem is there is a shortage of alot of games so most games are always out of stock.

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

Great service

Trusted Customer

9 years ago

What Trusted Customer said about Boomerang:

Great if your not bothered what you rent

Lovely fast delivery and great to purchase love the reusable envelopes but had to wait months to get the new or popular games and password stopped working shutting me out the account

Andrew

Boomerang

9 years ago

Hello Jean

Thanks for your feedback,

I'm really sorry to hear you had issue with loggining to your account. We are available Mon-Fri 9-5.30pm to assist with any account enquiries or issues.

After reviewing your account I can see you were on our £3.99 Value 1 package. This account allows you to rent 1 game a month and any game that is six months or older. This could be why you had to wait months for new games as they take 6 months to become available. You can rent new relase games on either the Unlimited or Prioirty packages.

Great to hear you were getting fast deliveries of your rentals. We always aim to send your next rental out once we receive you last one.

I have sent you a personal email with the information if you'd like to discuss further please feel free to send me over an email.

Thanks
Boomerang

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