Been waiting 3 months for a game, order more games instead of keeping customers waiting.
Andrew
Boomerang
9 years ago
Hello
Thanks for your feedback,
I'm really sorry to hear you've had a wait for your next game. I've looked at your account and I can see that your top 3 games are all red 6+ day waits. We always advise to not have too many red games in your service options as this could slow down your service.
I would advise setting your options to either Top 5 or Balanced to give a more even service. Any time you have been waiting you will be reward payback points which can be used for discounts and free rental months.
Thanks
Boomerang
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Magic
I love it. Carnt fault it thank you. I always recommend it to people.
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Perfect
Just brilliant never wait to long it's perfect
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Quick efficient service at reasonable prices
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Great service
Very quick service, great communication and fantastic value.
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Trusted Customer
9 years ago
What happens when you're the only one..
Website rubbish, delivery times are awful but have to stick with them as they're the only video game rental service online - think they know that which is why don't try..
Andrew
Boomerang
9 years ago
Hello
Thanks for your feedback,
I'm sorry to hear you feel our service is lacking.
I've reviewed your account and I can see that 90% of your rental despatches are the same day as your previous rental returning. We send all of our rentals out via 1st class Royal mail and delivery times are quoted as 1-3 days in line with their timescales. The reason we send everything out with Royal Mail is the convenience of them posting the game with your normal letters and therefore not having to wait for a delivery driver and someone having to sign for the item.
Our aim is to save our customers money while delivering them the best games directly to their door. I'm sorry if you feel our service isn't to a high standard but as you can see from our other reviews the majority of our customers do find our service to be the best in the UK and have rated their reviews as 5 star.
We are developing a new look website which will be launching soon.
Thanks
Boomerang.
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Great service
Had 2 launch games arrive on launch day incredible service thanks guys
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Trusted Customer
9 years ago
Make the lowest tier package less sucky
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Trusted Customer
9 years ago
What Trusted Customer said about Boomerang:
Terrible customer service. And i feel robbed
Customer service is terrible, i canceled my subscription about 3 months ago and they are still charging me!!! I have emailed them and they havent responded.
Andrew
Boomerang
9 years ago
Hello Michael
Thanks for your feedback,
I'm really sorry to hear of the issues you feel you've been having. I have sent you an email regarding these issues but have not had a response as of yet. I would like to get this sorted for you quickly and will of course look to put your account right.
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