Boomerang Reviews

Hello Ben

Thanks for your feedback,

I'm glad to hear you like out concept and our serivce is perfect for saving money instead of buying games.

I've reviewed your account and can see you are signed up to our Unlimited 1 account which allows you to rent 1 disc at a time and have as many different games you'd like in the month.

Customer who pay the priority service pay to receive new games faster as this will give them a shorter wait if the game has a wait. As you are not on this service you wait could be slightly longer due to priority customers paying to be ahead of other package types. We moitor availibility very closely and if there is a long wait for a game we will always bring in more copies of that title.

As an Unlimited customer I would advice the best way to put yourself in a good position to receive a new release game would be to have a free slot at least 6 days before a new release game despatch.

Thanks

Boomerang

Hello Jamie Thanks for your feeback, I've sent you an email with this infomation but as of yet have not receivied a response. Glad to hear your service has been speedy and fast. We include the wait time idicators to give customers an idea of the type of wait they might have for their requested rental. These wait times are subject to change and update daily. For a quicker service we always advise to have no more than 2 red wait games in your service options. All 4 of your requested games were in red long waits. To put yourself in the best position to receive new release games on release day we always advise to have a free slot available for at least 4-5 days before the new release is despatched. We always despatch new games the day before their street release date. After reviewing your account I can see your rentals have either returned the day of despatch or the day after which is why you would miss out on the new releases. Any time you have been left waiting you'll receive payback points which can be used to rent bonus games, discounts from purchases or saved up for a free rental month. ThanksBoomerang

Hello Micky

Thanks for your feedback,

I'm sorry to hear you aren't finding enough games you feel are good on your package.

After reviewing your account you are on the Value 1 £3.99 package which allows you to rent 1 game a month. This also gives you access to more than 500 games on both PS4 and Xbox One and games from this year. You can rent any game that's 6 months or older and most of these 6 month old games will cost at least £25.

You can upgrade and down grade your package as you'd like so if you wanted to rent new release games you can do so from as little as £9.99 with no contracts. You could rent new release games for 1 month then go back to the Value 1 package, it's tailored for your budget and taste.

Thanks
Boomerang