Great value for money, excellent deals,flexible options and game choice. Couldn't ask for better.
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
FaB!
Brilliant- they are quick and simple to use. No fuss just purely for the gamers!!!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Wow
Awesome service always available for help too and get every game so fast I would have 1 improvement for you have a Nintendo switch service and add more switch games it's a bit confusing under the Wii...
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Good
Good service
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Excellent, but one request.
Excellent. Both over Twitter and over the phone, team backs up the great product, with fantastic customer service and communication.
I have one request though. Would it be possible to have a...
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
i love boomerang because its value for money and the only place to rent games you can get old games and the latest games on all formats
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Very good bquick service. No problems
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Always a catch
After long waits for games to get to me or back to them was told that they would remove a missing game that had taken over a week to get back to them if I agreed to stay with them for 3 months or...
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Andrew
Boomerang
8 years ago
Hello Ciaran
Thanks for your review,
I'm really sorry to hear you feel you had to cancel your account.
We send everything out in the post via 1st class Royal Mail delivery and usual expect games to arrive in 1-3 days in line with Royal Mail delivery timescales. However we do have to allow up to 7 days from posting before we can take any action on what we believe to be a lost or delayed game, this again is in line with Royal Mail timescales.
We only ask customers to obtain proof of postage when they wish to cancel or set their account on holiday, for all other situation we merely suggest obtaining proof of posting in the unlikely event the game is lost. If a game is lost when posting back to us and customer don't have proof of postage we have a number of options available.
One of these is the three month agreement, this is what most customers do want to do. We remove the game completely free of charge to get your next rental out to you. All we ask is that you remain using our service for at least 3 more months. Nothing changes in terms of service or payment, the only differences is you can't cancel or set the account on holiday for those 3 months. For customer who want to carry on using the service they don't even see any change. We don't have or would never punish customers if games are lost, we want to work with our customers and can tailor a solution to most situations.
I'm glad the games did arrive back with us but I am sorry to see you decided to cancel. Should you ever wish to return now having this info you can simple log in and set your account going whenever you'd like.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thanks for your review,
I'm really sorry to hear you feel you had to cancel your account.
We send everything out in the post via 1st class Royal Mail delivery and usual expect games to arrive in 1-3 days in line with Royal Mail delivery timescales. However we do have to allow up to 7 days from posting before we can take any action on what we believe to be a lost or delayed game, this again is in line with Royal Mail timescales.
We only ask customers to obtain proof of postage when they wish to cancel or set their account on holiday, for all other situation we merely suggest obtaining proof of posting in the unlikely event the game is lost. If a game is lost when posting back to us and customer don't have proof of postage we have a number of options available.
One of these is the three month agreement, this is what most customers do want to do. We remove the game completely free of charge to get your next rental out to you. All we ask is that you remain using our service for at least 3 more months. Nothing changes in terms of service or payment, the only differences is you can't cancel or set the account on holiday for those 3 months. For customer who want to carry on using the service they don't even see any change. We don't have or would never punish customers if games are lost, we want to work with our customers and can tailor a solution to most situations.
I'm glad the games did arrive back with us but I am sorry to see you decided to cancel. Should you ever wish to return now having this info you can simple log in and set your account going whenever you'd like.
Thanks
Boomerang