To be fair their service has been great, but I sent a game back before christmas. And they said they never received it and was said I would have to buy a replacement for the game. But as I am not...
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Andrew
Boomerang
8 years ago
Hello
Thanks for your feedback,
I'm really sorry you feel the recent experience wasn't good.
I've reviewed your account and I'm happy to see your still using the service and have even upgraded to our Unlimited package.
I can see that your game that didn't arrive back with us in December was removed from your account using our 3 month agreement. We have this in place to have little impact on our customers or their service. If you obtain proof of postage we can remove the game immediately.
However if you don't we do have a number of options available. One of them being the 3 month agreement. We can remove the game total free of charge all we ask is that customer continue to use the service for at least 3 months. Which looking at your account you took up. That way you can continue to use the service and see no difference to your account. I'm glad this option was presented to you and taken up.
Thanks Boomerang
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Good service! Love it!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Quick to send games out
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Trusted Customer
Aylesbury
8 years ago
What Trusted Customer said about Boomerang:
Really good service
Get the latest games for just the rental price. Get bored of it? Send it back and get another one. Why spend £50 per game?
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Very efficient and reliable
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Keep up the excellent service
Brilliant service at an affordable price. Could not recommend enough.
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
I have always enjoyed Boomerangs prompt service and feel it sets them above the rest.
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Trusted Customer
8 years ago
Absolutely worth it.
They do everything to the best standards and I'd recommend them to anyone!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Exactly what you need in an expensive industry. Try a game, or complete it and then get another without breaking the bank. You always buy it after if you fall in love!
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Trusted Customer
8 years ago
What Trusted Customer said about Boomerang:
Big fan
Love the service, it's quick and cost effective. Only complaint would be more games 😀
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Thanks for your feedback,
I'm really sorry you feel the recent experience wasn't good.
I've reviewed your account and I'm happy to see your still using the service and have even upgraded to our Unlimited package.
I can see that your game that didn't arrive back with us in December was removed from your account using our 3 month agreement. We have this in place to have little impact on our customers or their service. If you obtain proof of postage we can remove the game immediately.
However if you don't we do have a number of options available. One of them being the 3 month agreement. We can remove the game total free of charge all we ask is that customer continue to use the service for at least 3 months. Which looking at your account you took up. That way you can continue to use the service and see no difference to your account. I'm glad this option was presented to you and taken up.
Thanks
Boomerang