The earring arrived on time, nicely packaged.
After 2 days of wearing it one of the crystals fell out of the earring - randomly, not on taking earring out.
We sent photos of the fault/weakness of...
Read more
Maddie
Astrid and Miyu
5 years ago
Hey,
Thank you for taking the time to leave us a review,
I am sorry to hear you received a faulty item from us.
We, of course, do not want to put any of customers at risk, if you drop the team an email explaining your situation we are happy to offer an alternative way of resolving these issues :)
A&M x
SL
sarah L
5 years ago
But late in the day to tell me this, we were given no other option. We had to return it weeks ago, had to chase it more than 10 days after returning it to find you were out of stock so our only option was a refund. We won’t order from you again, customer service was slow and poor.
Jodie Lawson
Astrid and Miyu
5 years ago
Hey,
I am really sorry you feel this way,
Faulty items do need to be returned to us, in order for them to be sent off to our supplier for quality improvements to be made, and we also return faulty items to have them recycled,
As post offices are still are running we will still ask customers to return the faulty items to us, if we are advised that the customer does not feel comfortable doing so we would, of course, offer an alternative,
Again please accept our apologies for any stress and inconvenience caused,
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thank you for taking the time to leave us a review,
I am sorry to hear you received a faulty item from us.
We, of course, want to provide the best products for our customers, and I am sorry you felt it fell short on this occasion. I am glad to see the team resolved this issue swiftly for you :)
A&M x
Beautiful, dainty piece of jewellery. Looks stunning on the ear. Fast delivery too! Bought it as a gift and my friend loved it! Just remember it is quite small and only comes as a single stud.
Jodie Lawson
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your item and thanks for shopping with us :)
A&M x
Product reviews
Date of purchase: 02/02/2021
0
Share
Trusted Customer
Feefo Verified
5 years ago
The service could improved by the team check for faults like missing stones before shipping to customers. As I have received three faulty items within one month. I love the products but not doing a...
Read more
Jodie Lawson
Astrid and Miyu
5 years ago
Hey,
Thank you for taking the time to leave us a review,
I am really sorry to see you have received some faulty items,
I am happy to see our team got these issues resolved fast and efficiently for you :)
A&M x
The website was easy to use and showed the jewellery well. The ordering was very straightforward and the delivery prompt. Best of all the item I chose was beautiful and true it’s picture on the...
Read more
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Their jewellery is always great quality and so pretty! My go to place for buying jewellery now! Always delivered really quickly too and packaging is lovely!
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
Hey,
Thank you for taking the time to leave us a review,
I am sorry to hear you have not yet received your parcel just yet,
At the moment international delivery times are 5-10 working days which is stated on our website,
If you drop the team an email they would be happy to give you some further information regarding your delivery :)
A&M x
Very easy to navigate the website and order item online. I received regular updates on the progress of my delivery and it arrived in a few days. Seamless service!
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you enjoyed the experience and thanks for shopping with us :)
A&M x
Product reviews
Maddie
Astrid and Miyu
5 years ago
Hey,
Thanks so much for leaving us a review,
Glad to hear you loved your jewellery and thanks for shopping with us :)
A&M x
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
