We have been using Pets Drugs Online for a couple of years now and once we got the hang of ordering items in to our basket and then ensuring our vets had sent the prescription ( our vets insists on...
Read more
Jess
Pet Drugs Online
15 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Have used Pet Drugs Online for some time now and have recently recommended them to a neighbour who has subsequently placed an order. Always very quick to respond and give details of order progress. ...
Read more
Carrie-Ann
Pet Drugs Online
17 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
simple and quick to order. There was an issue with my last prescription, because the vet hadn't completed it correctly. It was sorted out promptly, and the person I spoke to on the phone was helpful...
Read more
Carrie-Ann
Pet Drugs Online
17 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Easy to order but took awhile for customer service to get back to me after enquiry.
Carrie-Ann
Pet Drugs Online
17 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Carrie-Ann
Pet Drugs Online
Customer Care Team
Date of purchase: 28/05/2026
0
Share
Trusted Customer
Feefo Verified
17 days ago
First order was djmue and didn't arrive but could be royal mail fault it was just frustrating ti get a date and time and then not arrive as I was stressed and my dog really poorly
Carrie-Ann
Pet Drugs Online
17 days ago
Hi
I am sorry that your experience with us hasn’t been very positive on this occasion. This is not what we strive for as a company and would like to discuss this further with you if you so wish.
I have contacted you directly regarding this.
Kind regards
Carrie-Ann
Customer Care Team
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.