Odering service is excellent but customer complaints service is very defensive.
Jess
Pet Drugs Online
12 days ago
Good Afternoon,
Thank you for taking the time to take my call today and discuss your feedback.
I am glad that we were able to find a resolution to the concern that you raised and I have passed on the feedback discussed during our call.
If you should need anything then please do not hesitate to contact our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I have always received help over the telephone if I am unable to sort out repeat prescriptions on line. The items required have arrived very quickly and in perfect condition at a much lower cost to...
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Jess
Pet Drugs Online
12 days ago
Hi
Thank you for your excellent feedback.
We really appreciate hearing this - I've passed your comment on to the rest of our team.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 30/04/2026
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Trusted Customer
Feefo Verified
13 days ago
Easy process and clear guidelines. Prompt delivery service. Will definitely purchase products again.
Jess
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Product reviews
Date of purchase: 30/04/2026
0
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Trusted Customer
Feefo Verified
13 days ago
Excellent
Jess
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and delivery timeframes!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Excellent service. No problems at all. Quick and easy to use on line.
Jess
Pet Drugs Online
12 days ago
Hi
Thank you for your feedback!
I'm so pleased to hear you're impressed with our service and the ease of using our website!
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
I've been using PDOL for several years and have always been happy with the service. I just wish the website was a bit quicker
Jess
Pet Drugs Online
12 days ago
Hi
Thank you for your excellent feedback.
We really appreciate your continued custom.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
Date of purchase: 30/04/2026
0
Share
Trusted Customer
Feefo Verified
13 days ago
I have used this service for a long time and have always received good service
Jess
Pet Drugs Online
12 days ago
Good Afternoon,
Thank you for the feedback you have provided. I tried to contact you earlier by phone to discuss your feedback further.
If you'd like to discuss this further, please get in touch with us directly at contact@petdrugsonline.co.uk please include your order number so we can help as quickly as possible.
Kind regards,
Jess
Pet Drugs Online
Customer Care Team
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.