products ordered not sent, *potentially libelous comment removed by Feefo** and staff very rude, told all my friends not to use.
Pet Drugs Online
Pet Drugs Online
12 years ago
I am so glad we were able to talk. I can understand what happened. You ordered online a 6 month protection pack of Frontline (3 pipettes) and Drontal worming tablets when you believed you had ordered 6 pipettes of Frontline. To address this I have offered to send you an additional 3 pipettes if you return the Drontal tablets. I was delighted when you indicated you'd be happy to order from us again and my offer of 10% of your next order.
Simon (head of pet drugs online)
Pet Drugs Online
Pet Drugs Online
12 years ago
Unfortunately and despite my attempts we have not spoken. Having talked to the team I believe you intended to order a pack of 6 frontline pipettes when you actually ordered and paid for a 6 month pack of frontline and Drontal tablets which contain 3 pipettes. I have offered to send you the additional pipettes if you return the Drontal tablets (which we will dispose off). The team cannot understand your feedback and I am disappointed to not be able to resolve this with you directly.
Simon (head of pet drugs online)
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