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Pet Drugs Online Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 210,493 reviews

Trusted Customer

Feefo Verified

12 years ago

Website very easy to use, very quick turnaround on orders. Happy to reccomend

Product reviews

Date of purchase: 23/04/2014

Trusted Customer

Feefo Verified

12 years ago

very good service

Product reviews

Date of purchase: 16/04/2014

Trusted Customer

Feefo Verified

12 years ago

Order received very promptly. Will use again.

Product reviews

Date of purchase: 23/04/2014

Trusted Customer

Feefo Verified

12 years ago

We have used the company twice. The first time, the service was excellent, however we…

We have used the company twice. The first time, the service was excellent, however we have been unhappy with the subsequent service from their courier. What I wanted, which happened the first time,...

Pet Drugs Online

12 years ago

Thank you for your comments. I am sorry you didn't receive an email. You should have (notifying you of your delivery date and time slot and allowing you to track where the driver is!). I'll check this with interlink later today but can you have a quick look in your spam file - Hotmail can be aggressive. Simon (head of pet drugs online)

Product reviews

Date of purchase: 23/04/2014

Trusted Customer

Feefo Verified

12 years ago

We wonder if you wouldn't consider offering free p & p on grounds of expenditure,…

We wonder if you wouldn't consider offering free p & p on grounds of expenditure, not just of weight.

Pet Drugs Online

12 years ago

Thank you for taking the time to provide us feedback. I looked at your order and have refunded you the £3.99 postage charged. Postage is complex for us as a business given the range of weights, sizes and carriers and we try to simplify it for our customers - so they know what they will pay before checkout. Looking at your order (which was by no means typical!) I didn't think we had it right. Simon (head of pet drugs online)

Product reviews

Date of purchase: 22/04/2014

Trusted Customer

Feefo Verified

12 years ago

Delivery was quick - although the postman would not leave them - I had to…

Delivery was quick - although the postman would not leave them - I had to go and collect from the post office. Bit inconvenient

Product reviews

Date of purchase: 02/04/2014

Trusted Customer

Feefo Verified

12 years ago

The staff are polite extremely helpful regarding diet requirements especially as our dog has diabetes

Product reviews

Date of purchase: 28/04/2014

Trusted Customer

Feefo Verified

12 years ago

It was easy to sign in and all run smoothly

Product reviews

Date of purchase: 01/04/2014

Trusted Customer

Feefo Verified

12 years ago

My experience of them that they get more things wrong than right, though that has…

My experience of them that they get more things wrong than right, though that has improved over the last couple or orders.

Pet Drugs Online

12 years ago

I am sorry. I'd like to understand what has happened here. I have emailed you and called and hope we can speak. We have to get this right 100% of the time - its clear we haven't. Simon (head of pet drugs online)

Product reviews

Date of purchase: 08/04/2014

Trusted Customer

Feefo Verified

12 years ago

Excellent service, differently use again

Product reviews

Date of purchase: 10/04/2014

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Royal Canin Veterinary Hypoallergenic Dry Dog Food 2kg Bag

Seresto Flea and Tick Control Collar for Cats 1 x Collar for Cats (Collar Length 38cm)

Royal Canin Pill Assist for Small Dogs 1 x 90g 1 Pack (1 x 90g)

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