A good service let down by organisation and a poorly designed website.
Although my issue with my SIPP was resolved satisfactorily (had it not been I would have given one star) the process of achieving this was tortuous and convoluted. I first attempted to interact with...
Read all
Georgie
AJ Bell Youinvest
6 years ago
Hi there, thanks for leaving a review with us.We are very sorry that you had an issue with your SIPP but we are glad to see that it has been resolved with a Senior Administrator. Please be assured that we have addressed the issue with the relevant people. Going forward, we hope that you enjoy your experience with AJ Bell Youinvest in the future.
Thank you again.
I have been a customer for approx 20 years and have always had good and clear communication with the team as well as a very good and easy to use website
Georgie
AJ Bell Youinvest
6 years ago
Hi there, thank you for posting your feedback.We are really pleased that you value our website and our customer service - it's something we pride ourselves on.It is also great to see how long you have been a customer of AJ Bell Youinvest!
Website has improved but there is room for further improvement.
Website has improved a lot over the past few years, but the portfolio view only shows capital returns and doesn't show returns from dividends. Also, shares on foreign exchanges don't always come up...
Read all
Georgie
AJ Bell Youinvest
6 years ago
Thank you for your feedback. We're always looking to improve and have passed on your suggestions to the relevant team.
What Mr Patrick Smyth said about AJ Bell Youinvest:
Very pleased with the platform. My only gripe is the cost. It is much cheaper than Hargreaves Lansdown, but not as cost effective as some of the other alternatives that are available.
Georgie
AJ Bell Youinvest
6 years ago
Thank you for your review Patrick, it's great that you are pleased with our Platform!
The platform is relatively easy to use, and if you need to phone them the staff are always helpful.
If I had a moan I would say the 'investment search' tool is not as good as it could be. I often...
Read all
Georgie
AJ Bell Youinvest
6 years ago
Keith, we're glad that you enjoy our platform and customer service! I have passed on your comments to the relevant team regarding your suggestion. Thank you for leaving a review.
AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
AJ Bell Youinvest is a multi award winning provider of SIPPs (Self Invested Personal Pensions), Stocks and Shares (Investment) ISAs, Junior ISAs, Junior SIPPs and Share Dealing Accounts.
