The refund was slow! Package mailed on the 5th of Oct, delivery on the 10th, per USPS. My email today, the 20th, says it is only now being refunded. That is 8 working days, and 10 days total. ...
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Sally
WEBS
2 years ago
Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry you have been disappointed in the time it took for your refund to be processed. I see you messaged us to advise of the return and at this time you mentioned you did not obtain a return authorisation code. It does speed up the refund process if this code is obtained prior to sending any items back.
That said, we hope you will give us the opportunity of providing you with a better service in the future.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
WEBS - America's Yarn Store is located in the picturesque Pioneer Valley of Western Massachusetts. WEBS started as a family-owned business and has been the destination for knitters, crocheters, weavers, and spinners for over 45 years.