How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

WEBS Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 6,303 reviews

Jenny Southerington

Feefo Verified

2 years ago

What Jenny Southerington said about WEBS:

Lost a lot of money paying for return shipping of misrepresented yarn.

``Make shipping rate standard $5.

Sally

WEBS

2 years ago

Hello, thank you for taking the time to leave a review, they are very important to us! We are sorry you have been disappointed in this yarn, we always aim to display our lovely products as accurately as we can on our website. However, every computer and mobile phone have different monitor settings and for this reason we are unable to ensure that the colours monitors display will exactly match the colour of our yarns. We hope this helps. Best wishes, Customer Service Team WEBS® / America's Yarn Store®

Date of purchase: 10/10/2023

Anne Schlesinger

Feefo Verified

2 years ago

What Anne Schlesinger said about WEBS:

Snowflake pattern

I bought a pattern that was instantly delivered. I just received the yarn yesterday, so have not yet started knitting, but it looks great. I plan to knit it in white (snowflake) and red (poinsettia)

Date of purchase: 10/12/2023

Trusted Customer

Feefo Verified

2 years ago

Great service!

I can always count on WEBs to take my orders and gets them too me quickly!

Date of purchase: 10/10/2023

Trusted Customer

Feefo Verified

2 years ago

Weaving fiber

Excellent product and color selection for weaving

Date of purchase: 10/05/2023

Trusted Customer

Feefo Verified

2 years ago

The yarn knits beautifully!

Date of purchase: 10/09/2023

Adrienne Young

Feefo Verified

2 years ago

What Adrienne Young said about WEBS:

No matter what I purchase from WEBS it always meets or exceeds my expectations and I receive it quickly.

Product reviews

Date of purchase: 10/10/2023

Judy Box

Feefo Verified

2 years ago

What Judy Box said about WEBS:

WEBS does a good job and customer service is above and beyond!

Webs does well at shipping orders promptly and customer service folk are very helpful helping me find what I’m looking for. My struggle - I knit dolls and essentially no yarn is available in the...

Date of purchase: 10/10/2023

Mary Murphy

Feefo Verified

Troy NY

2 years ago