Hello, thank you for taking the time to leave a review, they are very important to us!
We are sorry to hear the Sirdar Alpine was not suitable for your project. As you took the yarn to our store to make the return unfortunately the only method we can use instore is a credit.
We have this information on our website - Returns made in our retail store in Northampton, MA can only receive store credit.
We hope that helps.
Best wishes, Customer Service Team
WEBS® / America's Yarn Store®