Hello, Thank you for your feedback - It's really important to us! I'm very sorry there was an issue with the fulfillment of your order! As noted in our email, we are unable to advise of the dye lots we have available until an order is processed. You may return unused yarn to us for a refund following our returns policy here: https://webs1.zendesk.com/hc/en-gb/articles/10522794002705-Return-Policy If you have any further questions or feedback, please reach out to us at customerservice@yarn.com - we're happy to help! Best wishes, Customer Service Team WEBS® / America's Yarn Store®
