Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,189

221

74

30

67

1,581

ratings over the past year

Displaying all 12,051 reviews
JO
Joy
4 years ago
Date of purchase: 07/09/2020
What Joy said about Pure Collection:
One of my favourites.
Good service. Fast delivery. Lovely garments. I do recommend Pure Collection to others.
Product reviews

0
Share
AN
Anne
4 years ago
Date of purchase: 07/07/2020
What Anne said about Pure Collection:
Wanted longer length
I really wanted a dress that covered my knees and I looked very carefully at the dress as worn by the model who was my height. I zoomed in and it looked as if it was just covering her knees so I...

Read all
0
Share
Trusted Customer
4 years ago
Date of purchase: 07/15/2020
No hassle, easy to negotiate website. Refunded very promptly.
Product reviews

0
Share
SA
Sandy
4 years ago
Date of purchase: 07/08/2020
What Sandy said about Pure Collection:
Thank You
Thank you for seamless communications and speedy deliveries, beautiful flawless products. Thank You!
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 07/08/2020
Poor wrapping and delivery bag dirty.
The cardigan was of the usual very high standard. However, having cost £189 there was no joy or luxurious feel in the product as I opened it as it was simply thrown in a plastic bag inside a...

Read all
Merchant Logo
Customer Service
Pure Collection
4 years ago
At PURE we pride ourselves on our quality of garments and our levels of service.On this occasion you didn’t receive the full PURE experience and we would like to offer you something by way of apology.
0
Share
EI
Eileen
4 years ago
Date of purchase: 07/08/2020
What Eileen said about Pure Collection:
The violet jumper arrived in a crumpled re-stuck bag looking shabby.
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 07/15/2020
Great all round.
Beautiful cardigan. Delighted with purchase. Often buy from Pure, never disappointed.
Product reviews

0
Share
MR
MRS R
4 years ago
Date of purchase: 06/29/2020
What MRS R said about Pure Collection:
I love pure jumpers, they wash well and the colours are the best
I love the jumpers The colours are the best They wash well and they last years
Product reviews

0
Share
Trusted Customer
4 years ago
Date of purchase: 06/22/2020
Item didn't arrive. Quite disappointed.
Merchant Logo
Customer Service
Pure Collection
4 years ago
Thank you for your feedback. I can see that a full refund for that item has been issued back to your payment card.
0
Share
JU
Julie
4 years ago
Date of purchase: 06/26/2020
What Julie said about Pure Collection:
Perfect dress for summer
I have been a customer of Pure Collection for some years and this was the first time I had to pay for a return. Very off putting and wary of making further purchases
Merchant Logo
Customer Service
Pure Collection
4 years ago
We are sorry you are disappointed with our Returns Policy. We do not offer free returns as this would mean increasing the overall cost of our items, which is something we actively want to avoid. You can all information regarding returns via this link - https://www.purecollection.com/delivery-returns
Product reviews

0
Share
Not received a review invite?
About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
Read all
RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.