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Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.2
/5

5

4

3

2

1

1,107

201

69

32

67

1,476

ratings over the past year

Displaying all 12,122 reviews
Trusted Customer
16 days ago
Date of purchase: 07/01/2025
Responsive supplier
Quick delivery
Merchant Logo
WoolOvers CS
Pure Collection
16 days ago
Good Afternoon We are so grateful for your review. Thank you for sharing your thoughts with us and we look forward to assisting you in the future. Kind regards Jackie Customer Services
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Deborah
26 days ago
Date of purchase: 07/03/2025
What Deborah said about Pure Collection:
Poor service on this occasion
Not goo do this occasion…as item not delivered and took me ages on the phone. No voucher yet received.
Merchant Logo
WoolOvers CS
Pure Collection
25 days ago
Good morning Deborah, Thank you for your review, we are sorry for the issue with your order, I have spoken with my Team leader today, we will be sending you this voucher by email, you should receive this by the end of today, please check your spam/junk folder as this may go there, this will come from a Woolovers email address, as Woolovers own Pure Collection, we are sorry for the delay and inconvenience, and we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Trusted Customer
28 days ago
Date of purchase: 07/03/2025
Delivered promptly. Cardigan fitted description.
Merchant Logo
WoolOvers CS
Pure Collection
27 days ago
Good Morning We are so grateful for your review. Thank you for sharing your thoughts with us and we look forward to assisting you in the future. Kind regards Jackie Customer Services
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Trusted Customer
29 days ago
Date of purchase: 07/02/2025
Good, no problems
Merchant Logo
WoolOvers CS
Pure Collection
29 days ago
Good afternoon, Thank you for your 4-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Trusted Customer
29 days ago
Date of purchase: 07/02/2025
Purchase
First class
Merchant Logo
WoolOvers CS
Pure Collection
29 days ago
Good afternoon, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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JO
Joanna
Sussex
1 month ago
Date of purchase: 06/30/2025
What Joanna said about Pure Collection:
Good from Pure but delivery by Evri poor
Good but Evri are hopeless!
Merchant Logo
WoolOvers CS
Pure Collection
1 month ago
Good afternoon Joanna, Thank you for your 4-star review, we are sorry for the issue with evri, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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Joyce
Lancaster
1 month ago
Date of purchase: 07/03/2025
What Joyce said about Pure Collection:
Well packed . *** the first time I have ever sent anything back to Pure.
Merchant Logo
WoolOvers CS
Pure Collection
1 month ago
Good morning Joyce, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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VI
Vikky
1 month ago
Date of purchase: 06/12/2025
What Vikky said about Pure Collection:
Excellent service.
As expected the service from Pure is very good. The fact I cant remember any details is the very best sign, I chose, I ordered , it arrived and I'm wearing it! That's 'Service'.
Merchant Logo
WoolOvers CS
Pure Collection
1 month ago
Good afternoon Vikky, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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MA
Marnie
London
1 month ago
Date of purchase: 05/21/2025
What Marnie said about Pure Collection:
Excellent service
Good prompt delivery, exchanges and refunds. And helpful on the phone too
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WoolOvers CS
Pure Collection
1 month ago
Good evening Marnie, Thank you for your positive feedback, we appreciate the time taken to leave a review. Kind regards, Clare
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EI
Eileen
Guildford
1 month ago
Date of purchase: 07/03/2025
What Eileen said about Pure Collection:
Good quality purchase
Very efficient Good telephone as well
Merchant Logo
WoolOvers CS
Pure Collection
1 month ago
Good afternoon Eileen, Thank you for your 5-star review, we are delighted you are pleased with the service you received, we hope we can assist you again soon. Kind regards, Jason. Customer services.
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.