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Pure Collection Reviews

https://www.purecollection.com/
Rated
Excellent

Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world.

Service
4.5
/5
Product
4.3
/5

5

4

3

2

1

1,194

221

74

30

67

1,586

ratings over the past year

Displaying all 12,056 reviews
Trusted Customer
4 years ago
Date of purchase: 07/27/2020
Unexpectedly poor
I received a cropped cashmere cardigan which had a hole in the sleeve. I contacted the company after opening it & told them of my disappointment- a week later I’ve received no reply I’ve been a...

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Customer Service
Pure Collection
4 years ago
I do apologise you received a faulty garment from us. We ask you to kindly return the garment to us and we will reimburse your postage cost if the item is deemed faulty. Take your parcel to the Post Office and request the standard parcel delivery service. Please supply your name, address of the faulty item. Please accept our sincere apologies for any inconvenience this has caused you
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SU
Susan
4 years ago
Date of purchase: 07/22/2020
What Susan said about Pure Collection:
Love PURE products
I really like PURE products but was disappointed with my last order of trousers. I have ordered the stretch crop (they just skim the ankle on me which I like) a number of times. I'm the same size...

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Trusted Customer
4 years ago
Date of purchase: 07/16/2020
Courteous staff and extremely speedy ‘normal’ delivery to Europe
I have bought from Pure Collection for many years. Staff very helpful and product good quality.
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Trusted Customer
4 years ago
Date of purchase: 07/23/2020
Lovely quality at a bargain price
Good communication, good product.
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VA
Vanessa
4 years ago
Date of purchase: 07/24/2020
What Vanessa said about Pure Collection:
Good quality
Very good quality It is nice to find a good fitted t shirt, very soft and comfortable
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Trusted Customer
4 years ago
Date of purchase: 07/23/2020
Customer Service
Very disappointed that I wasn’t informed about buying a returns label when I purchased the goods. Wasn’t impressed by the response I got when I queried it.
Merchant Logo
Customer Service
Pure Collection
4 years ago
We are sorry you are disappointed with our Delivery and Returns Policy. We do not offer free delivery or returns as this would mean increasing the overall cost of our items, which is something we actively want to avoid. You can all information regarding returns and delivery on our Delivery and Returns sections online.Kind regards,Pure Collection
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Carole
4 years ago
Date of purchase: 07/16/2020
What Carole said about Pure Collection:
Timely delivery to Stockholm, Sweden
My order arrived quickly. Living in Sweden, I liked that my order arrived very quickly from the UK.
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Jeanine
4 years ago
Date of purchase: 07/22/2020
What Jeanine said about Pure Collection:
Delivered very quickly, good fit
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AM
Amanda
Kilsyth, Glasgow
4 years ago
Date of purchase: 07/22/2020
What Amanda said about Pure Collection:
Disappointed.
I was really looking forward to receiving my cardigan. I had my eye on the cashmere cardigan for quite a few months. It was expensive but I thought it might be worth the expense and had visions of...

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Customer Service
Pure Collection
4 years ago
We are sorry to hear about your dissatisfaction with the quality of our garments and service. I can see that we have now received your return and a full refund for that item has been issued back to your payment card.
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Janice
paignton
4 years ago
Date of purchase: 07/22/2020
What Janice said about Pure Collection:
good service
yes i would recommend them to a friend . excellent service
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.
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RH15 9NB
Woolovers House, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom
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About Pure Collection
Since our beginning in 2002 Pure Collection has become one of the largest direct and online retailers of cashmere in the world. As a company, we work exclusively with our goat herders to ensure superb quality at a price that’s fair and right. Cashmere has always remained at the heart of everything we do as we were the first brand to achieve 100% sustainable cashmere production.