parce que 8 jours ont passé depuis ma commande et je n'ai toujours rien reçu. Je trouve que 8 jours (et plus) c'est long comparé à amazon par exemple qui livre souvent en 2 jours. Surtout sachant que...
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Tony
WoolOvers
9 years ago
Bonjour Madame, Nous sommes désolés pour ce désagrément. Notre service Clients va prendre directement contact avec vous dans les plus brefs délais. Cordialement, L équipe WoolOvers
Trusted Customer
9 years ago
finalement, les pulls sont arrivés le jour-même où j'ai écrit mon message, donc je modère mon évaluation ! :-)
One item out of stock and refund applied. BUT it would have been better to inform me and suggest the possibility of choosing a different colour. Now I will make alternative arrangements for this gift...
I really enjoy wearing your mohair sweaters. The color choices are good. I am most impressed how easy you make it for us to return or exchange a product... it goes back in the same package, labels...
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Sharon Customer Care
WoolOvers
9 years ago
Hello Marcela, Thank you for your feedback. I apologise that your order took longer than expected to arrive, Usually the majority of our parcels arrive in the quoted time but on occasions can take longer to clear customs. We are very sorry for the inconvenience caused.
TC
Trusted Customer
9 years ago
The service has changed also
The nice easy way to just stick the provided labels on the return/exchange package no longer exist. It was a nice and classy touch. Now you have to look it up, print it and find a tape to attache the label.
Not received it. When tracking:today unsuccessful delivery attempt...
How can I receive it? I am not an old person sitting at home all the day. There was not any information about courier coming. ...
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Sharon Customer Care
WoolOvers
9 years ago
Hello Ineta. Thank you for your comments.
We have contacted you directly regarding receipt of your order.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
Cordialement,
L équipe WoolOvers