It is a very easy site to use and the reviews are very helpful. For instance I am a size 12 and would never have considered ordering an xs but I followed the advice and the jumper fits perfectly. ...
Good service though wish delivery didn't require a signature, as no re-delivery offered and pickup times from depot are extremely limited (half days during the week and on Saturday). Otherwise very...
I had to pay more than half the price customs never happened before for Ism a regular customer. The declaration was improper.
Customer Services UK
WoolOvers
9 years ago
Good Afternoon, Thank you for your feedback. I am sorry that you found this was unclear. When you select your delivery country we do state "Pay import duties and taxes at checkout for a guaranteed price", so we do give our customers the option to pay this upfront. Unfortunately we have no control over who gets charged custom fees and is usually charged at random. I would recommend contacting your local customs office for more information.
TC
Trusted Customer
9 years ago
I checked with customs. There was $9.35 charged for shipping and handling. The purchase was a free shipping.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Founded in 1989 at Country and Equestrian shows up and down the country, WoolOvers is now a world class knitwear brand, supplying over 1 million customers with women's and men's knitwear and accessories. The softest cashmere, the cosiest lambswool, the comfiest cotton, the finest merino wool... we are experts in natural knitwear and yarns and want to share nearly 30 years of experience with our customers.