Service
4.8
/5
Product
4.7
/5
5
4
3
2
1
819
73
17
9
16
934
ratings over the past year
5
4
3
2
1
819
73
17
9
16
934
ratings over the past year
Feefo Trusted Service Awards
Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.
You placed your order with us on Thursday 26th April at 14.29. As it states on our website any orders placed after 1pm on Thursday with be dispatch the next working day, This would be Monday 30th April, your order was dispatched on Monday the 30th of April and delivered the next day on the 1st of May. There is also a count down timer on the website stating if you order in such a time it will be delivered on such a date. When you go to check out it also states when you order is likely to be delivered. We are trying to make this as clear as possible and are currently looking into a delivery slot selection option. I am sorry that the courier delivered to an incorrect address, I will look into this but unfortunately once your order leaves our address it is completely out of our hands and we rely so heavily on the couriers. It is very frustrating when they do not deliver accurately. I do however feel we did everything as stated with the delivery times and a 1 star review for this is a little on the harsh side. We will continue to look into the delivery options to make it more clear.