Wightlink Reviews

Hello Darren, Thank you for your feedback. I am sorry that you feel this way. All early or late arriving traffic need to amend their booking. Economy tickets come with a £25.00 fee plus any difference in fare for amendments. We do not apply this fee to Standard bookings and why we would always advise to book the Standard fare in case of any last minute changes. With regards to delays and cancellations, you can find our compensation policy on our website. Our policy meets the requirements of EU Legislation [EC] No 1177/2010, which sets out the compensation customers are entitled to. Once again, my apologies and hope the above helps.

Hello, thank you for your feedback. I am sorry that the reasoning of not being able to board an earlier ferry was not explained to you and I hope the below helps. We do close check in 30 minutes before departure and once closed, cannot be reopened. We no longer have holding lanes and any early or late arrivals to the port are asked to amend their booking however, if check in had closed this would not have been possible to do. If you do choose to travel with us in the future and wish to sail earlier or later than originally booked, we would advise to amend your booking up to 1 hour before departure to avoid disappointment.

Hello Christopher, Thank you for your review. I am glad that your overall experience travelling with Wightlink was a good one and you found our teams to be helpful. We look forward to seeing you onboard again soon.

Hello and thank you for your feedback. Unfortunately, we did close our toilets for a refurbishment at our Lymginton terminal, which I am pleased to confirm has now finished and are back open. We did however, have portaloos in place so I can only apologise that you were not aware of this. I do hope you enjoy your experience if travelling with us again in the future.

Hello Anthony and thank you for taking the time to share your review. We're very pleased to hear that you had a positive and stress free experience when travelling with Wightlink. We hope to see you again soon.

Dear Nigel and thank you for your review. We're very happy to hear your travel with Wightlink was a good experience and look forward to welcoming you onboard again soon.

Hello Sarah and thank you for your review. I am pleased to hear that you find the staff to be helpful and friendly am sorry you find the fare prices too high. We use Flexi-Pricing, which means that prices for a particular crossing may increase in line with demand for that crossing. Our fares also reflect the cost of running our service (which is not subsided). The sooner you book, the more likely you are to pay a lower fare and fares will generally get higher the closer you get to the sailing date, particularly during busier times. Keep an eye on our 'offers' tab on our website for ideas on ways to save. I would also recommend to sign up for our newsletter, if you haven't already done so, to keep up to date with all of our latest offers. Thank you again and I hope the above helps.

Hello Deborah, Thank you for taking the time to share your review with us. We're glad to hear that you had a positive experience when travelling with Wightlink and look forward to seeing you again soon.

Hello and thank you for your review. I am glad that you found our teams to be helpful and friendly. We are sorry to hear that you were unhappy with the cleanliness onboard. All facilities are cleaned regularly and checked by staff throughout the day. Normally this ensures a high standard of cleanliness onboard and we apologise that this was not the case when you travelled. We hope to see you again soon.

Hello. Thank you for your review. We're glad to see you found the trip with us to be comfortable. We look forward to seeing you onboard again soon.