Hi Sally,
Thank you for your feedback, we value your comments, which allow us to improve constantly. I have checked the automated system and the order confirmation was indeed sent immediately, may be it went in to your spam folder (it has been known before). On the matter of our January sale, we always start it in January, after giving our staff a much needed Christmas break, all orders received over the Christmas period are despatched the first day back in to the office in January on a next day service. The version of the Louise coat that you ordered, didn't go in to the sale, only the chocolate version in a couple of sizes that we were clearing out. I hope my reply helps explain all your worries and if there is anything else I can help you with then please contact me in the office on 01785 662277 or mail@welligogs.com
Kind regards
Jennie