Volvo Car Insurance is no longer an active Feefo customer
Displaying all 432 reviews
FR
Frank
Feefo Verified
8 years ago
What Frank said about Volvo Car Insurance:
Very efficient service and contact with the repair company
Anwen L
Volvo Car Insurance
8 years ago
Thank you for taking the time to review your experience with Volvo Car Insurance. We're pleased to hear that the service was efficient and well-organised for you. If there is anything we can help with further, please don't hesitate to ask.
0
Share
JE
Jeremy
Feefo Verified
8 years ago
What Jeremy said about Volvo Car Insurance:
Too many departments dealing with 1 claim
Initial call taker was very good but promised to call back within 20 min. Never happened. There are too many departments and people dealing with 1 claim so no continuity. Why ask for an assessor to...
Read more
Anwen L
Volvo Car Insurance
8 years ago
Many thanks for your feedback. We are sorry to hear you were disappointed with the service and have passed your comments onto the file handler and team manager. In terms of file handling, we work with the initial stages of the claim where a file handler will deal with the claim and then this file passes on to our repair management team who work with the repairers and our insured to handle the management of the repairs. Our underwriters, Allianz, are responsible for authorising the estimates from our approved repairers and thereby settling the account. Allianz will carry out independent assessments from time to time as part of their processes, this is not always the case, and in most cases estimates are authorised within 24 hours of receipt. We will also feedback your comments to our underwriters to continually improve our service.
0
Share
Trusted Customer
Feefo Verified
8 years ago
Recommend - excellent communication from beginning to end of claim
Very helpful explanation of the process.
Good communications.
Kept informed throughout the procedure.
Anwen L
Volvo Car Insurance
8 years ago
Many thanks for your 5-star review. We're so pleased that everything was taken care of efficiently for you. If there is anything else we can help you with, please let us know.
0
Share
Trusted Customer
Feefo Verified
8 years ago
Volvo’s first class service.
Volvo insurance were very patient in dealing with my claim. Due to the nature of cars damage the car was able to tow a caravan throughout the summer. Volvo covered repairs with true a professional...
Read more
0
Share
PE
Peter
Feefo Verified
Poole
8 years ago
What Peter said about Volvo Car Insurance:
Excellent service, clear directions on how to proceed.
Clear an unambiguous directions as to how to proceed. The claim process was straighforward. The repair was arranged at a time and date convenient to me at a repairer that was also conveniently...
Read more
Anwen L
Volvo Car Insurance
8 years ago
Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.
0
Share
GO
Gordon
Feefo Verified
KA6 6QL
8 years ago
What Gordon said about Volvo Car Insurance:
They were very helpful and understanding throughout the whole process.
Anwen L
Volvo Car Insurance
8 years ago
Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.
0
Share
Trusted Customer
Feefo Verified
8 years ago
Excellent and efficient service
Very efficient and speedy service. To be highly recommended
Anwen L
Volvo Car Insurance
8 years ago
Thank you for your wonderful review. We're delighted to hear how pleased you were with the service you received and that the entire process was straight forward and efficient for you. Let us know if there is anything else we can help you with.
0
Share
RA
Rama
Feefo Verified
8 years ago
What Rama said about Volvo Car Insurance:
RUBBISH SERVICE
I have had an XC90 Volvo for the last 12 years, and I have had the car repaired by Rye Street on a few occasions. The last 2 times the service has been appalling, considering I pay near on £1000 for...
Read more
Anwen L
Volvo Car Insurance
8 years ago
Thank you for taking the time to provide feedback, we are very disappointed to hear you have been having issues and are keen to look into this in detail. We have therefore passed your comments on to our customer experience team who will be in touch with you to discuss further.
0
Share
Trusted Customer
Feefo Verified
8 years ago
I would recommend them. The service and follow up has been very good.
Anwen L
Volvo Car Insurance
8 years ago
Many thanks for your positive feedback. We’re delighted to hear how pleased you were with the service you received. If there is anything we can help with further, please don’t hesitate to ask.
0
Share
BR
Brian
Feefo Verified
London
8 years ago
What Brian said about Volvo Car Insurance:
Holiday nightmare!
Wasn't straight forward because I was on holiday in the R.O.I but they organised to take vehicle back to uk and reimburse my travel back also.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
