Both online & phone lines were jammed or down. Took me 4.5 hours eventually. First queued call got cut off after an hour! Spent nearly £80 on call time - this is ridiculous but apparently typical for...
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Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback.
On the release of the TT 2019 sailings, the island's telecommunications provider had an issue with their ISDN network which impacted incoming landline calls to the Isle of Man. We along with other Isle of Man businesses were unable to take incoming calls. Customers could call us, but we were unable to answer. This resulted in delays and customers being unable to get through on the phone.
Apologies for any inconvenience caused.
Regards
Darrel
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Trusted Customer
Feefo Verified
8 years ago
good helpful advice,and service
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Trusted Customer
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Ayrshire Scotland
8 years ago
What Trusted Customer said about Visit IOM:
Very professional and helpful would highly recommend staff are excellent
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Trusted Customer
Feefo Verified
8 years ago
Great service, really helpful and friendly, will definitely use again.
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Trusted Customer
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Essex
8 years ago
What Trusted Customer said about Visit IOM:
Need more ferries
Staff very helpful,but Steam Packet/ IOM Goverment need to up ferry capacity for TT period
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Trusted Customer
Feefo Verified
8 years ago
booked tickets for the 70s night that's fine, no problem, but I had to ring around different departments advertising this event , finally got through to a nice girl at iom transport who sorted out a...
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Darrel Tinnion
Visit IOM
8 years ago
Thank you for sharing your feedback, and for your time on the phone this morning.
We have now added errata information advising customers the email confirmation will act as the tickets.
Apologies again for the inconvenience caused and we hope you have a great time on the 70s night.
Thank you again for leaving your feedback.
Best regards
Darrel
Trusted Customer
8 years ago
Excellent night
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Trusted Customer
Feefo Verified
8 years ago
What Trusted Customer said about Visit IOM:
excellent service
i dealt with Jamie and could not fault him he called back when he said he would (which is a rare thing theses days ) found us hotel at quite short notice
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Trusted Customer
Feefo Verified
8 years ago
Showing initiative
The hotel that I wanted was double booked overnight. They found 2 other hotels for me and phoned. I rebooked with one they recommended.
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Douglas, IOM
8 years ago
What Trusted Customer said about Visit IOM:
Great buying experience
Clear and easy to navigate the site; easy to make my purchase... PLUS you take AmEx which is a wonderful bonus!
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Trusted Customer
Feefo Verified
8 years ago
Excellent service and knowledgeable staff made the transaction very easy.
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