Made a small claim before renewing, 3 weeks on and not processed so made contact to cs. Gave permission for my wife to phone and discuss as I am away working. Then when wife phoned they would not...
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Ben
Muddy Paws
1 month ago
Dear Mr Hall
Thank you for your feedback and we are very sorry to hear that your claim has not been processed in line with your expectations. This is most unusual and we have contacted you directly to get this issue resolved as a priority.
Kind regards
Muddy Paws Team
It was easy to re insure and meets.my dogs needs x it also gives me reassurance if she has a problem x they also usually work direct with my vet
Ben
Muddy Paws
2 months ago
Thank you for our 5* review.
It is great to hear you have found things straight forward along with providing you the peace of mind you need.
Kind regards
Muddy Paws Team
Absolutely shocking, I pay every month to be told they won't cover my dog even tho I have a contract and there happy to take my money
Ben
Muddy Paws
1 year ago
Hi there,
We are very sorry to hear that you are not happy with our service. We would very much like to take action on this to understand if we can help you. Please contact us on 0121 3088685 or email us at admin@vetsmedicover.co.uk where we will be happy to help.
Kind regards
VMC Team
Thank you for our 5* review. We are very happy to hear we are friendly and informative and that you find our Policy easy. We do hope you do not need us too soon but please do contact us if we can be of any assistance in future, kind regards VetsMediCover
I am very pleased with the service I receive from vetsmedicover
always easy to deal with and no hassle whether renewing or claiming
Sarah Bascombe
Muddy Paws
2 years ago
Good morning
Thank you for your 5* review regarding our service. We are always pleased to receive such good feedback.
Please be assured our teams are always available should you need us in the future.
With kind regards
VetsMediCover
Very good, ideal tool to be able to talk about a problem without having to necessarily visit the vet. Very hellpfull
Admin
Muddy Paws
2 years ago
Thank you for our 5* review. We are delighted to hear you find our FirstVet service useful and hope your Pet is fit and well, please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover
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