How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Usborne Reviews

https://usborne.com

EXCEPTIONAL

Service

4.8

Product

4.9

164

188

ratings over the past year

Displaying all 1,529 reviews

Nigel

Feefo Verified

Exeter

8 months ago

What Nigel said about Usborne:

Deliver once ordered was slow

Product reviews

Date of purchase: 08/15/2025

Arama Carmen Petronela

Feefo Verified

8 months ago

Product reviews

Date of purchase: 08/14/2025

Trusted Customer

Feefo Verified

8 months ago

Date of purchase: 08/12/2025

Trusted Customer

Feefo Verified

11 months ago

Wonderful range of quality books

Great range of books and always top quality. Have bought lots of Usborne books over the years and they're always great with beautiful illustrations.

Sam Sheffield

Usborne

11 months ago

We're so pleased you had a great experience shopping with us and the books lived up to your expectations'.

Product reviews

Date of purchase: 05/21/2025

Matthew Redshaw

Feefo Verified

Coningsby

11 months ago

What Matthew Redshaw said about Usborne:

Disappointing

Very poor. Expensive, no communication, took 5 weeks to arrive and one book arrived without additional accessories.

Product reviews

Sam Sheffield

Usborne

10 months ago

Dear Matthew, Thank you for your message, we are sorry that you have been disappointed with your order delivery, the warehouse we use has undergone an update which has resulted in our orders being delayed. I have checked our incoming email and can see that you reported the wand missing and that one has been sent. I hope that this has now arrived and that the book is performing as expected. Please accept our apologies for the inconvenience this has caused. Kind regards, Samantha - The Usborne Team

Date of purchase: 05/13/2025

Michael Harthen

Feefo Verified

11 months ago

Product reviews

Date of purchase: 04/23/2025

Kelly Jo

Feefo Verified

Milton Keynes

11 months ago

Product reviews

Date of purchase: 05/07/2025

Caterina Bernardi

Feefo Verified

11 months ago

Product reviews

Date of purchase: 05/13/2025

Skoy

Feefo Verified

11 months ago

Product reviews

Date of purchase: 05/23/2025

Trusted Customer

Feefo Verified

11 months ago

I met an organiser, The Reading Rainbow, and they helped me select this book, they were very helpful

Sam Sheffield

Usborne

11 months ago

We're so pleased to hear that you had a great experience shopping with us and that you had assistance from an Independent Usborne Partner. With best wishes, The Usborne Team

Product reviews

Date of purchase: 05/07/2025

Not received a review invite?

View all media (26)

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Usborne Reviews

24 Hours in the WildernessMore reviews of this product (1)View product websiteGreat adventure. Beautifully written and illustrated. Read it all the way through. So much information for kids

UCP Business Boost PackMore reviews of this product (3)View product website

Holiday Puzzle PadMore reviews of this product (1)View product websiteLovely book for our granddaughter to take on holiday. She loves puzzles so it's perfect.

Christmas Puzzle PadMore reviews of this product (2)View product websiteOur granddaughter loves puzzles so this is going to be put away until Christmas. She will love it and it'll give her something interesting to do when she wants a break from all the excitement.

Summer PuzzlesMore reviews of this product (1)View product websiteThis was just perfect for our granddaughter to take on a recent holiday. She adores puzzles.

Wand Books: Wizard MagicMore reviews of this product (3)View product websiteBook arrived a staggering 5 weeks after ordering and disappointingly without the magic wand making the book virtually useless. Would not use again.

Usborne Book and Jigsaw TrucksMore reviews of this product (1)View product website

What Can I Do with a Cardboard Box?More reviews of this product (3)View product websiteThe book is suitable for all ages. Illustrations are great and instructions easy to follow. Lovely colourful, creative book.

Fingerwiggly ElephantsMore reviews of this product (7)View product website

Fingerwiggly OctopusMore reviews of this product (4)View product website

The Usborne Book of Greek MythsMore reviews of this product (3)View product website

Peep Inside Vehicle SetMore reviews of this product (1)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?