The rep has been great with recommendations and chasing up the missing order.
However, the service from Usborne has been disappointing. Only receiving half of the order with no explanation of the...
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Sam Sheffield
Usborne
8 months ago
Good morning Louise,
Thank you for your message, we are sorry that your order has arrived incomplete. Unfortunately, the warehouse we use, Harper Collins, has re-located and has had some issues with fulfilling orders. A reorder of this title will be processed today as I cannot see that this has been requested by your contact. Please accept our sincere apologies for the inconvenience and disappointment this has caused.
Kind regards,
The Usborne Team.
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Usborne is the UK’s leading specialist children’s book publisher: an independent, family business which creates engaging, innovative, accessible books for children of all ages. Usborne books are written to appeal directly to children, and are there for every age and stage from newborn baby to young adult. Children can grow with Usborne books. For distinctive, enriching books for children, look for the Usborne balloon.