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Urban Brew Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 24,146 reviews

Lindsay Warden

Feefo Verified

AUS

1 month ago

What Lindsay Warden said about Urban Brew:

Great tasting coffee

I love this coffee and have settled on my regular order after trying the various styles. Easy to order especially when you have a regular number and styles. Easy to pause subscription if your pods...

Ivan

Urban Brew

1 month ago

This is lovely to hear! We’re so glad you found your regular favourites after trying the range, and that ordering and pausing your subscription have both been nice and easy. Sounds like the pods are well stocked! ☕❤️-Ivan

Rob Chisholm

Feefo Verified

AUS

1 month ago

What Rob Chisholm said about Urban Brew:

Simply Great Coffee

Most importantly the coffee is great! I like the coffee “banter” on the site and emails. I need to order again - the original purchase price was very affordable. I use two other online coffee...

Ivan

Urban Brew

1 month ago

This is brilliant to hear! We’re so glad the coffee has been a hit. We’ll happily take “comparable if not better” any day!😊☕-Ivan

Susie Venkat

Feefo Verified

AUS

1 month ago

What Susie Venkat said about Urban Brew:

Updating was easy

Had to update my payment details, when the previous credit card number didn't go through. (Stolen cc details). The changing over was seemless and my next delivery arrived in a timely manner. Can't...

Ivan

Urban Brew

1 month ago

That’s great to hear, Susie! We’re so glad updating your payment details was seamless and that your next delivery arrived on time. Exactly how it should be - easy and stress-free. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Great engagement and servioce

Prompt engagement. Excellent suggestions and best of all free samples to help me decide on the intensity of coffee that I prefer.

Ivan

Urban Brew

1 month ago

This is wonderful to hear! We’re so glad the suggestions and samples helped you find the right intensity, and that the service felt prompt and helpful. That’s exactly what we love to do. 😊☕-Ivan

Dena Brooker

Feefo Verified

AUS

1 month ago

What Dena Brooker said about Urban Brew:

I ordered the wrong coffee, after my initial email Urban Brew responded the next day and had my issue sorted.

Ivan

Urban Brew

1 month ago

That’s great to hear! We’re so glad we could get it sorted quickly after your email. Mistakes happen, and we’re always happy to help make things right. ☕❤️-Ivan

Trusted Customer

Feefo Verified

1 month ago

Excellent coffee

Excellent coffee much nicer than Nestle'....love the compostable pods...delivery always on time. Definitely no complaints from me

Ivan

Urban Brew

1 month ago

This is fantastic to hear! We’re so glad you’re loving the coffee, the compostable pods and the reliable delivery. Definitely no complaints from us about a review like this either! ❤️ ☕-Ivan

Sean Murdoch

Feefo Verified

1 month ago

What Sean Murdoch said about Urban Brew:

great coffee, i like mine strong. fast service and coffee smells devine

Ivan

Urban Brew

1 month ago

Love hearing this! We’re so glad the strong coffee is hitting the spot, the service was quick, and that fresh coffee smell is doing its thing. 😊☕-Ivan

Louise Ramsay

Feefo Verified

AUS

1 month ago

What Louise Ramsay said about Urban Brew:

Great Australian product

Great Australian product that was delivered promptly. I will be topping up again soon.

Ivan

Urban Brew

1 month ago

This is great to hear! We’re so glad the coffee arrived quickly and that you’re enjoying a local Aussie product. Sounds like a top-up might not be too far away!

Trusted Customer

Feefo Verified

1 month ago

Great service

Ivan

Urban Brew

1 month ago

Thanks so much for the perfect score! Really appreciate your support. 😊☕-Ivan

Anne Weygood

Feefo Verified

AUS

1 month ago

What Anne Weygood said about Urban Brew:

great but too many emails

Ivan

Urban Brew

1 month ago

Thanks for the honest feedback, Anne! We’re really glad you’re enjoying the coffee, but sorry the emails felt like too much. You can adjust your email preferences through the emails, or feel free to reach out to us by email or phone and we’ll be happy to adjust them for you. ☕❤️-Ivan

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