We had terrible unresolved problems with a mat that left black sticky marks over our expensive real slate floor.
Turtle Mat
Turtle Mat
14 years ago
Really sorry to hear that you have had problems with your Turtle Mat and in resolving the problem with us. I have checked back through our records since you received your order and it looks like our customer service team had not passed this on to us here at head office to help you with. I will be following up with them to stress the importance that queries like yours are passed on and apologise that yours was not. With regard to the stickiness you have experienced, this is very unusual and it would sound like a fault in the mat. Please get in touch with us directly here (marking the email for my attention) via info@turtlemat.co.uk so that we can discuss in more detail and try to solve your problem.
My apologies again. Best regards, Becca
Rebecca Wilson
We use Turtle mats all over our Boarding Kennels and Cat Hotel.
The are fantastic they pick up all the wet and mud from the dogs and Customers and they have been washed lots and lots of times and...
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Trusted Customer
14 years ago
Date of purchase: 12/14/2010
Product got lost in the post; replaced without charge (or a fuss)
Turtle mats are brilliant! My house is so much cleaner. I had a Turtle mat when I was in a wheelchair, and running over the mat cleaned the wheels when I came indoors. I am now runnibg an Amputee...
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.