I was very happy with the service.
colour around the edging. It is a strange blue and I regret not returning it, .
Turtle Mat
Turtle Mat
14 years ago
Glad to hear you were happy with the service you received from us, but disappointed to hear that the Bath mat was not quite right. I'm not sure whether the colour was not as you were hoping or if there is some problem with the colour - if you'd like to send images of it over to me at info@turtlemat.co.uk I can determine whether this is a fault in the colouring and we can organise a replacement. We are happy to receive unwanted items back for a refund within 28 days as long as the product is not used. Best wishes, Becca
Rebecca Wilson
Trusted Customer
14 years ago
Thank-you for your reply. I was replacing my old bath turtle mat which had seen better days. The colour around the edge is not right. I will try and get my daughter to send photos as I can't do that. I was so pleased with my last one.
Turtle Mat
Turtle Mat
14 years ago
Sorry to hear that it's not quite the same as your previous Bath Turtle Mat. It sounds like it could be a variation in the colour, which as they are cotton topped mats can sometimes happen in the colouring process but please do send through photos if you can as this will determine if it's a fault and then we can look to organise an exchange or refund for you accordingly. Best wishes, Becca
Rebecca Wilson
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Whatever the weather, The Turtle Mat Company have been helping to keep homes cleaner for 25 years with their machine washable dirt-trapping cotton doormats. Made in Britain and guaranteed for 5-years, Turtle Mats are built to last and their highly absorbent cotton tufts help to trap dirt and mud, keeping Britain's floors cleaner for longer.