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Trotters Reviews

https://www.trotters.co.uk
Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

84

3

1

1

3

92

ratings over the past year

Trotters is no longer an active Feefo customer
Displaying all 6,456 reviews
Trusted Customer
1 year ago
Date of purchase: 04/15/2024
Very good customer service and helpful
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Ben
Trotters
1 year ago
Thank you so much for your feedback. Whilst we always try to provide the best service we can, we are pleased to know that you are happy with the service and products during your recent experience with us. We aim to deliver the same quality of service to you again in the future and in leaving your feedback you help us to achieve this.. Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 04/08/2024
Totally perfect
Everything correct.
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Ben
Trotters
1 year ago
You’ve taken the time to leave us feedback and we really appreciate your efforts. In particular we are pleased to learn that you were happy with your recent shopping experience with Trotters. Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 04/14/2024
Lovely shoes
Lovely shoes and quick delivery. We have been buying Trotters' school shoes for a number of years and they never disappoint. Thank you Trotters!
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Ben
Trotters
1 year ago
Thank you for taking the time to leave us feedback. We are grateful for your loyalty and are pleased to know that you were happy with your recent shoe purchase. If we can be of any further help at all please do let us know. Many thanks, Trotters Customer Service
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Vanessa
Brisbane Australia
1 year ago
Date of purchase: 04/14/2024
What Vanessa said about Trotters:
Beautiful Store with lovely staff
I visited the store when I was in Kensington a couple of weeks ago. After returning home I decided to purchase again from the store again and ordered online. The website was great to navigate and I...

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Ben
Trotters
1 year ago
Thank you for your really lovely feedback. We are delighted that you were pleased with the items purchased and that these arrived with you on the other side of the world so quickly. We aim to deliver the same quality of service to you again in the future and in leaving your feedback you really do help us to achieve this.. Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 04/14/2024
Not worth the money
Not worth the price being charged. It’s one thing to claim the material is good but the detailing is lacking. It’s definitely not worth it. You’re buying a name and not a value product
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Ben
Trotters
1 year ago
Thank you for your comments. We are very grateful that you have taken the time to share your recent shopping experience and if on this occasion we have fallen short of your expectations, we offer our apologies and would welcome the opportunity to hear from you if you feel we can offer any further assistance. Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 04/14/2024
Very small and certainly not true to size
I asked for a replacement size but just got a refund
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Ben
Trotters
1 year ago
Thank you for leaving your feedback. We are sorry to hear you were disappointed following your recent exchange request and hope a member of the team has now reached out directly to offer further help with this. For all items returned back for an exchange, a refund would first be issued for the item received. If we can be of any further help at all please do let us know. Many thanks, Trotters Customer Service
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AKIKO YASUDA
Tokyo, JAPAN
1 year ago
Date of purchase: 04/10/2024
What AKIKO YASUDA said about Trotters:
I really appreciate for your quick shipping and small present!
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Ben
Trotters
1 year ago
Thank you so much for your feedback. We are happy that you were pleased with the quick delivery and products purchased and aim to deliver the same quality of service to you again in the future. Many thanks, Trotters Customer Service
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Caron Lynas
1 year ago
Date of purchase: 04/03/2024
What Caron Lynas said about Trotters:
Excellent service delivered on time
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Ben
Trotters
1 year ago
You’ve taken the time to leave us feedback following your recent purchase and we really appreciate your efforts. Thank you for sharing your feedback, We are pleased that you were happy with the service received and aim to deliver the same quality of service to you again in the future. Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 04/08/2024
Nice to shop with!
Easy to use website, goods were dispatched promptly and good quality. Plus a little bonus lollipop, which was a nice surprise! Well pleased with Trotter's service.
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Ben
Trotters
1 year ago
Thank you so much for your feedback. Whilst we always try to provide the best service we can, we are pleased to know that you are happy with the delivery and the products purchased during your recent experience with us and enjoyed the lollipop surprise We aim to deliver the same quality of service to you again in the future and in leaving your feedback you help us to achieve this.. Many thanks, Trotters Customer Service
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Rowena Phillips
1 year ago
Date of purchase: 04/09/2024
What Rowena Phillips said about Trotters:
All good as usual and great service and product
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Ben
Trotters
1 year ago
Thank you for your comments. Trotters strive to ensure that our products and service meet with our customer’s expectations and are therefore we are delighted to learn that you are pleased with both. All feedback good and bad, enable us to ensure that we are continuously improving and therefore we are very grateful that you have taken the time to share your recent shopping experience. Many thanks, Trotters Customer Service
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About Trotters
Trotters is a family-owned business which first opened its doors in October 1990. With five stores and 4 concessions located in and around London as well as our online store, we sell an exclusive range of clothing, shoes, books and toys for girls and boys aged 0 - 12 years old. Our stores are also renowned for our expert shoe-fitting service as well as our magnificent hairdressing department, complete with tropical fish tanks. Since the beginning, our ethos has stayed the same: to provide superb quality and an excellent shopping experience for children and their parents, both in store and online.
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020 7371 5773
3 Gorst Road, London, Greater London, NW10 6LA, United Kingdom
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About Trotters
Trotters is a family-owned business which first opened its doors in October 1990. With five stores and 4 concessions located in and around London as well as our online store, we sell an exclusive range of clothing, shoes, books and toys for girls and boys aged 0 - 12 years old. Our stores are also renowned for our expert shoe-fitting service as well as our magnificent hairdressing department, complete with tropical fish tanks. Since the beginning, our ethos has stayed the same: to provide superb quality and an excellent shopping experience for children and their parents, both in store and online.