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Rated
Exceptional
Service
4.8
/5
Product
4.7
/5

5

4

3

2

1

89

3

2

1

3

98

ratings over the past year

Trotters is no longer an active Feefo customer
Displaying all 6,456 reviews
Trusted Customer
1 year ago
Date of purchase: 05/27/2024
The dog was very happy when she arrived.
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Michelle Rodriguez
Trotters
11 months ago
Ah how sweet! such a cute Jellycat toy, we are glad it was liked. Many thanks Trotters Team
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Trusted Customer
1 year ago
Date of purchase: 05/27/2024
Return Process could be made easier.
Overall good service. Had to return the shoes as they did not fit and the return process could have been easier if there had been an online form to complete in place of a paper form.
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Michelle Rodriguez
Trotters
11 months ago
Thank you for taking the time to provide your feedback. Your comments have been shared with our returns team and help us to always improve our services. Many thanks Trotters Team
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Ms C Wigley
1 year ago
Date of purchase: 05/19/2024
What Ms C Wigley said about Trotters:
Unfair pricing.
Adds VAT only at checkout.
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Michelle Rodriguez
Trotters
12 months ago
Thank you so much for your feedback. All of our customers’ comments are very useful to us as we always try to provide the best service we can. VAT is included in all UK pricing and included in the item price stated on the product however a shipping fee will be added at checkout according to the delivery service selected. If you are selecting a delivery address outside of the UK, duties and taxes applicable to the country of delivery would be applied to your order if shipping to Europe. If we can provide any further help or information and would like to reach out to us directly, we would be very glad to hear from you and can be contacted by emailing us directly at customerservice@trotters.co.uk Many thanks, Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 05/26/2024
A gift that was very well received!
Purchased as a gift which was very well received, thank you.
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Michelle Rodriguez
Trotters
12 months ago
You’ve taken the time to leave us feedback and we really appreciate your efforts. We are pleased to learn that you were happy with your recent shopping experience with Trotters. Many thanks, Trotters Customer Service
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MK
Mary Kelley
1 year ago
Date of purchase: 05/21/2024
What Mary Kelley said about Trotters:
First Class In Every Way
Trotters is a wonderful company and I buy a lot of beautiful things for my little granddaughter from them . The quality and selection of their products are first class as is the customer service .
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Michelle Rodriguez
Trotters
1 year ago
Thank you for your comments. Trotters strive to ensure that our products and service meet with our customer’s expectations and are therefore we are delighted to learn that you are pleased with the items purchased for your granddaughter and with the service received. All feedback good and bad, enable us to ensure that we are continuously improving and therefore we are very grateful that you have taken the time to share your recent shopping experience. Many thanks, Trotters Customer Service
MK
Mary Kelley
1 year ago
It was my pleasure. Thank you .
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Trusted Customer
1 year ago
Date of purchase: 05/17/2024
Excellent service.
Excellent service but needed to exchange for a larger size. Received prompt credit for the return as there was no stock available at the time. Awaiting notification when new stock arrives and will...

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Michelle Rodriguez
Trotters
1 year ago
Thank you so much for your feedback. All of our customers’ comments are very useful to us as we always try to provide the best service we can. We are pleased to know that we have provided you with a happy shopping experience . Many thanks, Trotters Customer Service
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Anna Munro
1 year ago
Date of purchase: 05/23/2024
What Anna Munro said about Trotters:
Beautiful dresses, lovely packaging, truly special. Fast delivery.
Beautiful dresses, very nice quality. Very special baby girl gift.
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Michelle Rodriguez
Trotters
1 year ago
Thank you so much for your feedback. All of our customers’ comments are very useful to us as we always try to provide the best service we can. We are happy to know that we have provided a good delivery time and suitable products for you during your recent experience with us. We aim to deliver the same quality of service to you again in the future. Trotters Customer Service
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FI Paterson
1 year ago
Date of purchase: 05/23/2024
What FI Paterson said about Trotters:
Fab Service
Easy website to navigate and quick delivery.
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Michelle Rodriguez
Trotters
1 year ago
Thank you so much for your feedback. All of our customers’ comments are very useful to us as we always try to provide the best service we can. We are pleased to know that you are happy with your recent experience with Trotters and aim to deliver the same quality of service to you again in the future. Trotters Customer Service
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Trusted Customer
1 year ago
Date of purchase: 05/23/2024
It is always a pleasure to shop at Trotters. All the clothes, shoes etc are extremely attractive, and very well made. All the staff are very helpful and knowledgeable.
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Michelle Rodriguez
Trotters
1 year ago
You’ve taken the time to leave us feedback and we really appreciate your efforts. In particular we are delighted that you were happy with your recent shopping experience with Trotters and the service received. Many thanks, Trotters Customer Service
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CM
C. M
London
1 year ago
Date of purchase: 05/22/2024
What C. M said about Trotters:
Great as always
Great shoes fast delivery. My son wears Hampton George shoes since reception and won’t wear another one, now he’s in year 4 and still wears the same style , which is simple and elegant and...

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Michelle Rodriguez
Trotters
1 year ago
We really appreciate your taking the time to rate our products and leave feedback and are happy hear that our products have met with your expectations. Your feedback really is invaluable to us and helps us ensure that we are providing the best service and products we can. Many thanks, Trotters Customer Service
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About Trotters
Trotters is a family-owned business which first opened its doors in October 1990. With five stores and 4 concessions located in and around London as well as our online store, we sell an exclusive range of clothing, shoes, books and toys for girls and boys aged 0 - 12 years old. Our stores are also renowned for our expert shoe-fitting service as well as our magnificent hairdressing department, complete with tropical fish tanks. Since the beginning, our ethos has stayed the same: to provide superb quality and an excellent shopping experience for children and their parents, both in store and online.
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3 Gorst Road, London, Greater London, NW10 6LA, United Kingdom
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About Trotters
Trotters is a family-owned business which first opened its doors in October 1990. With five stores and 4 concessions located in and around London as well as our online store, we sell an exclusive range of clothing, shoes, books and toys for girls and boys aged 0 - 12 years old. Our stores are also renowned for our expert shoe-fitting service as well as our magnificent hairdressing department, complete with tropical fish tanks. Since the beginning, our ethos has stayed the same: to provide superb quality and an excellent shopping experience for children and their parents, both in store and online.