TravelUp Reviews

Good morning, Dr. Obeng, Thank you for taking the time to leave your feedback. We're sorry to see that your experience with TravelUp did not meet your expectations. We would appreciate the opportunity to understand what went wrong and where we can improve. We take your feedback seriously and will continue working hard to improve our service and provide a better experience for our customers. We hope to have the opportunity to deliver a more positive experience in the future. Regards, TravelUp

Good morning. Ms. Kashan, Thank you for your 4-star review! ⭐⭐⭐⭐ We're pleased to hear that your first experience with TravelUp was a positive one. We truly appreciate you giving us the opportunity to assist with your travel plans. We will continue working hard to improve our services and hope to make your next experience even better. We look forward to turning your 4-star experience into a 5-star one in the future! ✈️ Thank you for choosing TravelUp. Regards, TravelUp

Good morning, Mr. Foster Grundy, Thank you for sharing your feedback. We are very sorry to hear that you were disappointed with the customer service you received. We understand how frustrating it can be when the support provided does not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We take your feedback seriously and will continue working to improve our communication and overall customer service. We hope to have the opportunity to provide you with a better experience in the future. Regards, TravelUp

Good morning, Mr. Ahmed, Thank you for sharing your feedback. We are truly sorry to hear about the confusion and stress you experienced after missing your connecting flight in Dublin. We understand how frustrating it must have been to have to make repeated calls and search for the updated arrangements yourself, particularly when you were also trying to coordinate with the airline. We sincerely apologise for the lack of clear communication regarding your revised itinerary and e-ticket. We appreciate that having to deal with these issues during your journey would have made an already difficult situation even more stressful. We take your comments seriously and will share your feedback with the relevant team. We will continue working to improve our communication and ensure customers receive clearer and more timely information when unexpected travel disruptions occur. Please accept our sincere apologies for the inconvenience, frustration and confusion caused. Regards, TravelUp

Good morning, Mrs. Khan, Thank you for taking the time to share your detailed feedback. We are truly sorry to hear about the confusion regarding your baggage allowance and the stress and inconvenience this caused you at the airport. We understand how frustrating it must have been to receive different information after previously contacting us for clarification. We sincerely apologise that your subsequent emails were not responded to in a timely manner. We appreciate how disappointing this must have been, particularly when you were seeking an explanation and resolution. We take your concerns regarding the baggage information provided to you seriously and will ensure your feedback is shared with the relevant team for review. We also acknowledge your concerns regarding the additional costs incurred and the impact this had on your travel experience. Please accept our sincere apologies for the inconvenience, frustration and disappointment caused. We appreciate you bringing this matter to our attention and will continue working to improve our communication and customer service. Regards, TravelUp

Good morning, Mrs. Kaaria, Thank you for your 4-star review! ⭐⭐⭐⭐ We're pleased to hear that you had a satisfactory experience with TravelUp. We truly appreciate you taking the time to share your feedback with us. We will continue working hard to improve our services and aim to make your next experience even better. We hope to have the opportunity to turn your 4-star experience into a 5-star one in the future! ✈️ Thank you for choosing TravelUp. Regards, TravelUp

Good morning, Thank you so much for your lovely 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you appreciated the updates and found our service helpful. Keeping our customers informed throughout their journey is important to us. Thank you for choosing TravelUp, and we look forward to assisting you again in the future! Regards, TravelUp

Good morning, Mrs. Nixon, Thank you for your lovely 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you found TravelUp easy to use and appreciated the helpful prompts throughout your journey. Thank you for choosing us. We truly appreciate your feedback and look forward to assisting you again in the future! Regards, TravelUp

Good morning, Miss. Lewis, Thank you so much for your fantastic 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that you found our prices competitive and your travel experience straightforward and hassle-free. It's also great to know that our email updates helped keep you informed throughout your trip. We completely understand the value of having a clear paper trail, and we're pleased our communications provided that reassurance. Thank you for choosing TravelUp, and we look forward to assisting you again! Regards, TravelUp

Good morning, Thank you so much for your wonderful 5-star review! ⭐⭐⭐⭐⭐ We're delighted to hear that TravelUp made your flight bookings easy and that you found our reminders and updates helpful throughout your journey. It's great to know that our communication helped keep you informed before and during your travels. Thank you for choosing us, and we look forward to assisting you again in the future! Regards, TravelUp