Good evening, Jude.
Thank you so much for taking the time to leave us a 5-star review! We truly appreciate your kind words and are thrilled to hear that you found our team to be very friendly and helpful.
However, we understand that there was an issue with seating arrangements not being booked together for parents and children. We apologise for any inconvenience this may have caused. Ensuring that families sit together is a priority for us, and I regret that this was not reflected in your booking.
Your feedback is invaluable to us, and we are continuously striving to improve our services. I will ensure that this matter is addressed with our team to prevent such issues from occurring in the future.
If there is anything more we can do to assist you, whether it’s for your current trip or any future travel plans, please do not hesitate to reach out. Your comfort and satisfaction are very important to us.
Thank you once again for choosing TravelUp. We look forward to serving you again and ensuring a seamless travel experience for you and your family.
Best regards,
TravelUp.