Hi, I have not received any advice from you yet. I just applied I'm still waiting for response from you. Thank you
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for taking the time to leave a review
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Trusted Customer
Feefo Verified
1 year ago
Highly recommend
Compassionate and caring. I spoke to 3 staff members and they were all amazing. Gave me all the information I needed and everything was sorted in a quick and efficient manner. Throughly impressed...
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Customer Care Team
Debt Free Advice
1 year ago
On behalf of us all at Lewisham Citizen Advice – we would like to thank you for sharing this great review. We are thrilled that you had a great experience
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Trusted Customer
Feefo Verified
1 year ago
Debt free have been very supportive and helpful.
Helpful .
Customer Care Team
Debt Free Advice
1 year ago
We're happy to see that you had a 5-Star experience at Newham. Thanks for sharing!
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MA
Marek
Feefo Verified
Sutton
1 year ago
What Marek said about Debt Free Advice:
Did nothing
They did nothing for me, I was struggling with health and waiting for a heart operation while being a carer for my elderly mother and when i managed to give them my financial details as requested I...
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Customer Care Team
Debt Free Advice
1 year ago
Dear Marek,
All feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you
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Trusted Customer
Feefo Verified
1 year ago
No one followed up with my case
Customer Care Team
Debt Free Advice
1 year ago
Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time.
We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.
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Trusted Customer
Feefo Verified
1 year ago
Debt Advise don’t wait, don’t be afraid
They are very friendly and understanding and explain everything to you in a clear way. They send you all the information they have discussed with you. They don’t make decisions for you they just...
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Customer Care Team
Debt Free Advice
1 year ago
Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.
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Trusted Customer
Feefo Verified
1 year ago
No good
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you.
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Trusted Customer
Feefo Verified
1 year ago
It was good it help me to understand
Customer Care Team
Debt Free Advice
1 year ago
Thanks so much for taking the time to leave us a positive review – it’s much appreciated
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Trusted Customer
Feefo Verified
1 year ago
Not too sure
I was extremely stressed and helpless when I met David (the debt advisor).
But David managed to comfort me to calm myself down. He also promised to do all he can to support me to clear the debt.
He...
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Customer Care Team
Debt Free Advice
1 year ago
Thank you for the wonderful review and for taking the time to share your feedback with David. We are ecstatic that your expectations were met - and we were able to assist you!
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Trusted Customer
Feefo Verified
1 year ago
Not very happy
Not well trained and they want to do things fast and few communication.
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the keener to make sure this gets resolved and doesn’t happen again.
Please call our Customer Care Team on 0800 808 5700 8am to 8pm 7 days a week to let them know all your details and we will do our best to tailor a satisfactory resolution for you.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].