I received swift action by a lovely lady called Dorian. She was quite reassuring. Thank you
Customer Care Team
Debt Free Advice
1 year ago
We really appreciate you highlighting Dorina's work. They’re a valued member of our team and we’re so pleased they could support you
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Trusted Customer
Feefo Verified
1 year ago
Very bad waste of my time
Bad
Customer Care Team
Debt Free Advice
1 year ago
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations. Your comments are very important to us, and we would like to understand more about what happened so we can work towards a resolution.
Please feel free to get in touch with us on 0800 808 5700, available 8am to 8pm, 7 days a week at your convenience. We’re here to listen and assist you in any way we can.
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IA
Ian
Feefo Verified
Essex
1 year ago
What Ian said about Debt Free Advice:
Great service .gave me the information that helped me through
Customer Care Team
Debt Free Advice
1 year ago
We’re so grateful for your thoughtful feedback. It means a lot to the team to know we could support you on your journey. Thank you for trusting us.
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Trusted Customer
Feefo Verified
1 year ago
Looking forward to work and completing the advice.
It helpful
Customer Care Team
Debt Free Advice
1 year ago
Thank you so much for your 5-star review! We're so glad to hear you had a positive experience with us.
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LU
Lukman
Feefo Verified
London
1 year ago
What Lukman said about Debt Free Advice:
So helpful and very professional
Excellent services and very helpful.
Customer Care Team
Debt Free Advice
1 year ago
It’s always wonderful to hear that someone felt heard and helped. Thank you for taking the time to share your experience - we’re here anytime you need us.
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SU
susan
Feefo Verified
Dagenham
1 year ago
What susan said about Debt Free Advice:
The advisor was pleasant, polite and well mannered which in my opinion goes a long way. The advice given was very informative and straightforward.
After appointment, the information was also sent by...
Read more
Customer Care Team
Debt Free Advice
1 year ago
We’re really glad that our advisor David was able to support you. Thank you for sharing your experience - it helps highlight the impact of free, impartial advice.
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Trusted Customer
Feefo Verified
1 year ago
Great people to talk to help me a lot
Customer Care Team
Debt Free Advice
1 year ago
Thank you for your 5-star rating. We’re pleased to know that our advice and service met your expectations. Your feedback helps us continue to improve and deliver accessible support to those who need it.
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FA
Farhana
Feefo Verified
London
1 year ago
What Farhana said about Debt Free Advice:
No reponse
Poor
No reply to conversation
Asked for email regarding the advice given but nothing received
No follow up
No contact details for anyone
Very poor service
Very dissatisfied and disappointed
Customer Care Team
Debt Free Advice
1 year ago
Hello Farhana
Thank you for your feedback. We work hard to ensure every client has a positive experience, and we’re sorry to hear we didn’t meet your expectations this time.
We’d really like the opportunity to speak with you directly so we can understand what went wrong and find a way to make things right. Please call our Customer Care Team on 0800 808 5700, available 8am to 8pm, 7 days a week.
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DA
David
Feefo Verified
1 year ago
What David said about Debt Free Advice:
Very good and helpful so far
Customer Care Team
Debt Free Advice
1 year ago
So glad we could help. Thank you for your 5 Star review!
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Trusted Customer
Feefo Verified
1 year ago
Perfect for those in need
The team are ready to assist to the best of their ability. They show compassion for people in debts and work hard to advise them well
Customer Care Team
Debt Free Advice
1 year ago
We really appreciate you taking the time to leave us such a kind review. It's great to know our service made a difference - and we’re here anytime you need further support.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].