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Debt Free Advice Reviews | Customer Service Reviews for https://www.feefo.com/reviews/toynbee-hall | Feefo

Displaying all 447 reviews

Salwa

2 months ago

Date of purchase: 05/20/2025

What Salwa said about Debt Free Advice:

Than k you

Customer Care Team

Debt Free Advice

2 months ago

Thank you so much for your positive 5 Star rating for your recent visit to Waltham Forest Citizens Advice

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Trusted Customer

2 months ago

Date of purchase: 05/12/2025

Unresponsive, unhelpful, impersonal, too regulated and formalised

I think because it is far too regulated that they weren't able to help me. It is far too structured and formalised. She never answered the questions I asked by email, I never saw her in person, and...

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Customer Care Team

Debt Free Advice

2 months ago

Hello, Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.

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Trusted Customer

2 months ago

Date of purchase: 05/20/2025

I would like to express my sincere appreciation for the excellent support and guidance provided by the advice team. The advice I received was not only insightful but also delivered in a clear and...

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Customer Care Team

Debt Free Advice

2 months ago

Thank you for the wonderful review and for taking the time to share your feedback with Debt Free Advice. We are ecstatic that your expectations were met - and we were able to assist you

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Trusted Customer

2 months ago

Date of purchase: 05/20/2025

Okay Thanks

Customer Care Team

Debt Free Advice

2 months ago

We really appreciate you taking the time to share your rating with us

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Trusted Customer

2 months ago

Date of purchase: 05/14/2025

First class month worries advice

Professional, nonjudgemental and listened to all my concerns. I would recommend this service to people seeking advice and guidance.

Customer Care Team

Debt Free Advice

2 months ago

Thank you so much for your positive 5 Star rating on your recent visit to Toynbee Hall - we're happy you had a good experience!

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Trusted Customer

2 months ago

Date of purchase: 05/12/2025

Expert Guidance When You Need It Most

The reason I gave Zac five stars is because he was excellent—clear, knowledgeable, and very easy to talk to. He provided helpful, well-informed financial advice tailored to my needs, making complex...

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Customer Care Team

Debt Free Advice

2 months ago

Thank you for leaving us an excellent review. We're thrilled you loved your experience and we'll be sure to pass along your kind words to Zakaria. We put customer satisfaction as our priority and your review reaffirms the hard work we contribute daily.

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Trusted Customer

2 months ago

Date of purchase: 05/12/2025

The service was excellent. The adviser was incredibly knowledgeable and took the time to be considerate and attentive throughout the process. I felt well-informed and supported every step of the way....

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Customer Care Team

Debt Free Advice

2 months ago

Thanks for the awesome review. We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

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Trusted Customer

2 months ago

Date of purchase: 05/15/2025

Excellent advice have a more clarity where the issues lie.

Quite helpful gave me a bit of motivation to call the companies involved, and sign posting to shine.

Customer Care Team

Debt Free Advice

2 months ago

Thanks so much for taking the time to leave us a positive review – it’s much appreciated

Trusted Customer

2 months ago

Thank you so much for your help.

Customer Care Team

Debt Free Advice

2 months ago

You are welcome

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Trusted Customer

2 months ago

Date of purchase: 05/01/2025

Is not good because just I don’t get any help

Customer Care Team

Debt Free Advice

2 months ago

Hello Thank you for leaving your feedback, we strive incredibly hard to make every customer experience enjoyable and we’re sorry we’ve not been able to meet your expectations this time. We’d really like to resolve this as quickly as possible and find a solution that works for you. Please call us on freephone 0800 808 5700 at a time convenient to you - we are open 8am to 8pm 7 days a week and we would like to talk to you more.

See full customer review

Prakashbhai

CROYDON

2 months ago

Date of purchase: 05/12/2025

What Prakashbhai said about Debt Free Advice:

Very professional

Absolutely very professional caring service with understanding your issues with lot’s patience. Thank you so much for your patience understanding and care.

Customer Care Team

Debt Free Advice

2 months ago

Thanks for the awesome review, Prakashbhai! We work hard to meet expectations like yours, and we’re happy to hear you had a good experience.

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About Debt Free Advice

In the UK, 8.5 million people are in need of debt advice, with a further 10.6 million at risk of needing debt advice. Join the 250,000 people who have already benefited from free debt advice from dedicated staff across our partnership of FCA regulated charities. DFA is a free advice service led by Toynbee Hall, a registered charity [211850] and a company limited by guarantee [20080].

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08008085700

28 Commercial Street, London, Greater London, E1 6LS, United Kingdom