How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Tomato Travel Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

RF

Rachel Marise Fullerton

Feefo Verified

7 years ago

What Rachel Marise Fullerton said about Tomato Travel:

Great

Everything was so easy and convenient, hotels were very central, easy to find and nice.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your Japan by Rail tour with us and we hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia.

Product reviews

Date of purchase: 10/25/2018

0

MD

Maria Florence Ducusin

Feefo Verified

7 years ago

What Maria Florence Ducusin said about Tomato Travel:

the tour guides were very knowledgeable and friendly

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comment. We value our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour to Japan and we hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/06/2018

0

Trusted Customer

Feefo Verified

7 years ago

Very good value for money

The tour was well organised, accommodation was very good, overall it was very good value for money. It would have been useful to get confirmation of details earlier than a few weeks prior to...

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate all of our customers feedback and comments. We will use these in the future to improve, change and make new products. We are glad that you enjoyed your tour to Japan and we will work hard to improve our customer service and confirmation details. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au

Product reviews

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments. We are sorry for the inconvenience of the tour guide. We are always reviewing the tour guides and making arrangements for our tours. If you ever want to find some more detailed information you could always go to our website: www.tomatotravel.com.au or JNTO's website https://www.jnto.org.au/. JNTO is very useful for finding easy and detailed information about each place.

Date of purchase: 11/19/2018

0

Trusted Customer

Feefo Verified

7 years ago

We very much enjoyed our Tomato Travel experience and felt it was good value for money. In fact, the accommodation was much better than expected for the money we paid.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate our customers feedback and comments about their tours. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour with us and we hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our other tours or optional programs please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/07/2018

0

Trusted Customer

Feefo Verified

7 years ago

Hotel in Tokyo was not up to expectation. Difficult to find and not very clean.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your comments. We really appreciate our customers feedback and comments. We will use these to improve, change and make new products in the future. We are sorry for the inconvenience of the hotel in Tokyo and the location of it. We are constantly reviewing and changing these areas to meet our customers needs. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our other tours or optional activities please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/12/2018

0

Trusted Customer

Feefo Verified

7 years ago

Experienced tour guides with a lot of local knowledge. But not for those who wants to take it slow and easy.

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate our customers feedback and comments. We will use these to improve, change and make new products in the future. We are sorry about the pace of the tour and we will reassess this for future tours. We hope someday we can help you plan your next holiday or tour to Japan that best fits your travel requirements. We have a wide range of tours and optional activities on our website, please take a look if you are interested: www.tomatotravel.com.au

Date of purchase: 11/06/2018

0

Trusted Customer

Feefo Verified

7 years ago

Would have preferred less travellers than our group of 46 - too many!

Not too bad. Have never heard of them so unsure how to grade their service. Not sure what other countries they visit?

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback. We really appreciate our customers feedback and comments in regards to our tours. We operate tours for Webjet. Tomato Travel, are a travel company located in Sydney and we provide tours to Japan mostly but we have tours that go to China, South Korea and Taiwan as well with city stays stopping in Hong Kong and Singapore. Japan is our major destination and from this year there will be a greater range of tours and products suiting smaller groups. We work with many suppliers in Japan to provide our customers with great quality hotels, attractions, tour guides and other services throughout their tour. If you are interested in our company or our other tours then please visit our website www.tomatotravel.com.au.

Product reviews

Date of purchase: 11/21/2018

0

MP

Michael Alexander James Polson

Feefo Verified

7 years ago

What Michael Alexander James Polson said about Tomato Travel:

paid a lot less and saw just as much as other tours , buses where top notch and brand new . hotels where good without being over the top . they where older hotels but everything worked and slept well

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate all of our customers feedback and comments. We will use these to improve, change and make new products in the future. We are glad that you enjoyed your tour in Japan and we hope someday we can help you plan your next holiday or tour. If you are interested in any of our other tours or optional activities please take a look at our website: www.tomatotravel.com.au

Date of purchase: 11/07/2018

0

KR

Krishna Thilakam Ramalingam

Feefo Verified

Sydney Australia

7 years ago

What Krishna Thilakam Ramalingam said about Tomato Travel:

They were courteous and helpful. All accommodation were nice and clean though small

Amy Robinson

Tomato Travel

7 years ago

Thank you for your feedback and comments. We really appreciate all of our customers feedback! We will use this to improve, change and make new products in the future. We are glad that your enjoyed your tour in Japan and you found the people to be courteous and helpful. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours or optional activities please check out our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/05/2018

0

ML

Ma Liza Manuel De Leon

Feefo Verified

7 years ago

What Ma Liza Manuel De Leon said about Tomato Travel:

Very satisfied and memorable experience.

Very educational and entertaining, thanks to Hapii who not only our tour guide but a friend as well. Highly recommended, keep up the good work.

Amy Robinson

Tomato Travel

7 years ago

Thank you very much for your feedback! We really appreciate all of our customers feedback and comments. We will use these to improve, change or make new products in the future. We are really glad you enjoyed your trip and it was memorable for you. We hope someday we can help you plan your next holiday or tour to Japan or other countries in Asia. If you are interested in any of our tours or optional programs please take a look at our website: www.tomatotravel.com.au

Product reviews

Date of purchase: 11/12/2018

0

Tomato Travel Reviews

Tokyo, Osaka, Hiroshima Express By Rail - Self-guidedMore reviews of this product (1)View product websiteWas great, everything was so convenient, hotels were nice and very central

16 Day Best Of South Korea And JapanMore reviews of this product (8)View product websitethe places visited were great however, will highly recommend that major city tours like Seoul and Tokyo should have been done . Too many shrines and temples .

Discover Japan Fly Qantas 2020More reviews of this product (81)View product websiteAs mentioned, the accommodation was better than expected; the tour was comprehensive and showed highlights of the area of Japan we visited. Our tour guide was lovely, but we were usually unable to...Read more

Best Of Japan By RailMore reviews of this product (3)View product websiteDidn't have much time in some of the stops.

Discover Japan Fly Qantas 2020More reviews of this product (81)View product websiteLoved the places we visited but would have liked a tour guide more conversant in English. We did not receive much commentary about the places we visited which was a shame because most of these places...Read more

Japan Golden Route With HiroshimaMore reviews of this product (14)View product websiteThey were courteous, helpful, and attentive. All accommodation were nice and clean though small.

Japan Golden Route With HiroshimaMore reviews of this product (14)View product websiteJapan has a high respect with their history

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?