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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 112,022 reviews

Sam

London

1 year ago

Date of purchase: 07/02/2024

What Sam said about Thompson & Morgan:

Not perfect

I got the veggies quickly, but the hanging baskets were substituted for a different size and slow to receive. I appreciate the compensation voucher though. I have had better service in the past, so...

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Hannah L

Thompson & Morgan

1 year ago

Samantha, we are so sorry for any disappointment caused with your recent order and appreciate your feedback towards this. We are always aiming to achieve the very vest service for our customers and your comments shared will certainly help towards this. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/20/2024

Excellent service, fast delivery

Megan

Thompson & Morgan

1 year ago

Hello. Thank you for your fantastic 5* review. Kind regards, Megs

Product reviews

Trusted Customer

1 year ago

Date of purchase: 04/08/2024

Nemesia seeds

Seeds took a few days to arrive. In all fairness I did not complain about non germination so Thompson and Morgan had no opportunity to rectify the problem.

Hannah L

Thompson & Morgan

1 year ago

We are pleased to learn your seeds only took a few days to arrive however so sorry to learn of the poor germination of these. I have contacted you directly this morning and hope we can work towards the best outcome. Kind regards, Hannah, Thompson and Morgan Customer Care

Trusted Customer

1 year ago

Many thanks for your immediate response to my review. Thank you also for the replacement seeds. Hopefully will have better germination success.

Hannah L

Thompson & Morgan

1 year ago

Our fingers are crossed for you and please do keep us updated. We are confident it will be a different outcome this time. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

We are so sorry to learn only 1 seed germinated and appreciate the disappointment this has caused. All our seed stocks are subject to regular testing in our laboratory to ensure that our germination standards are maintained. However, as we produce about 20 million packets of seed each year, inevitably, with the enormous volumes and the irregularity inherent with seeds, the odd defective packet gets through. I have popped you an email this morning and hope we can resolve this promptly. Kind regards, Hannah, Thompson and Morgan Customer Care

Joanne McLean

Coventry

1 year ago

Date of purchase: 07/02/2024

What Joanne McLean said about Thompson & Morgan:

Beautiful Baskets

Always good quality and well-packaged.

Megan

Thompson & Morgan

1 year ago

Thank you so much Joanne for your five-star review. We are delighted to hear that you had a positive experience with us. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Susan Scully

London

1 year ago

Date of purchase: 06/20/2024

What Susan Scully said about Thompson & Morgan:

great service and prices

The place I love to get all my seeds and plants, always great service and more than fair prices

Megan

Thompson & Morgan

1 year ago

Thank you so much for your five-star review and continued support. We are delighted to hear that you had a positive experience with us. kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 07/02/2024

Nice basket but needed care for several days.

Didn't have much to do with service as I ordered on line and they arrived. No communication between us.

Megan

Thompson & Morgan

1 year ago

Thank you for your feedback. We are pleased to hear you found the online order process easy to navigate. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/18/2024

Very dismissive. Didn’t want to admit they had done wrong.

Hannah L

Thompson & Morgan

1 year ago

We are so sorry for the issues you have encountered towards your recent order and that you have found our responses to be very dismissive. This is certainly not our intention and apologise if it has come across this way. I can see a refund has been issued for your order and a voucher added due to the inconvenience caused. I do appreciate this does not take away any disappointment caused however and do thank you for your understanding. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

Trusted Customer

1 year ago

Date of purchase: 07/02/2024

Disappointed! Poor value for money.

It’s difficult to rate the service - I place the order by email, T&M confirm order and notify me when it is dispatched.

Hannah L

Thompson & Morgan

1 year ago

We appreciate your feedback on the service received and pleased everything went as planned. Our team work so hard to ensure the best is provided and appreciate your comments. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/27/2024

1st class!

Good Company to deal with, first class customer service, plants / items delivered are always well packaged and in good condition.

Megan

Thompson & Morgan

1 year ago

Thank you for taking a moment to share your experience, we are immensely pleased to hear that you found our products and service to your liking. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/07/2024

No issues

Hannah L

Thompson & Morgan

1 year ago

YES! This is what we like to hear and thank you for your positive feedback on the service received. We would love to know how to achieve a higher rating towards your order next time and if you have time, would welcome any comments on this. Thank you for kindly sharing. Best regards, Hannah, Thompson and Morgan Customer Care

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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Thompson & Morgan Reviews

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Amber Shades BasketMore reviews of this product (30)View product websiteI specifically chose this basket as it was the larger size, and other combinations of flowers were out of stock in the large size baskets. It took several weeks to send out, and I eventually received...Read all

Geranium Jackpot Mixed F1 HybridMore reviews of this product (1,875)View product websiteLovely healthy plants

3 Shelf Metal Corner Plant StandMore reviews of this product (7)View product websiteFantastic value for money. Looks good and fits perfectly in the corner

Eton MessMore reviews of this product (117)View product websiteBeautiful baskets, packed with good quality plants. They are starting to bloom and look lovely.

Sunflower Russian Giant - SeedsMore reviews of this product (44)View product website2nd year of using these seeds , they produce fantastic sunflowers , ours last year were around 10-11ft tall

Runner Bean FirestormMore reviews of this product (180)View product websiteProduced strong plants and the beans are just coming in now

Carrot Red Sun F1 Hybrid Maincrop - SeedsMore reviews of this product (4)View product websiteUnfortunately bad weather has left the carrot bed empty

Eton MessMore reviews of this product (117)View product websiteSome of the hanging baskets I ordered were not that good but they are improving with time. Many stems were broken or had died.

Fuchsia Trailing Mix Pre-Planted BasketMore reviews of this product (665)View product websiteI feel this was very poor value for money. The fuschias arrived very weak and straggly and two were broken. The basket had been well packed and had only been in transit for 48 hours so I assume...Read all

Clematis florida TaigaMore reviews of this product (566)View product websiteSmall plant, but has now established although yet to flower! Hopefully it will bloom this year?

Strulch Mineralised Straw Garden MulchMore reviews of this product (216)View product websiteExcellent product in my view! Useful as a slug deterrent & also assists with reducing weeds & also helps to control water retention.

Garden Gear Acacia Garden BenchMore reviews of this product (3)View product website

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