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Thompson & Morgan Reviews | Customer Service Reviews for https://www.feefo.com/reviews/thompson-morgan | Feefo

Displaying all 111,946 reviews

Simon Popek

Polegate

1 year ago

Date of purchase: 02/13/2024

What Simon Popek said about Thompson & Morgan:

Excellent

Excellent service

Hannah L

Thompson & Morgan

1 year ago

Simon, your review is EXCELLENT and thank you so much for sharing towards the service you have received with your order. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Patricia Dawes

West Midlands

1 year ago

Date of purchase: 06/09/2024

What Patricia Dawes said about Thompson & Morgan:

A great Company to deal with.

I have purchased plants etc from Thompson & Morgan for years now and have found them to be a very good Company to deal with. Their Customer Service is great. Dispatch & delivery is very quick. The...

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Hannah L

Thompson & Morgan

1 year ago

Patricia, wow! What a fantastic review we have just read this afternoon and so pleased you have always found our company good to deal with. We work hard in ensuring our customer service is great and to read your positive feedback on this has been the icing on the cake. Thank you for your lovely comments towards the plants arriving very well packed and in perfect condition, this means more to us than you will ever know. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/27/2024

Simple to follow- prompt delivery-what more do you need

Amy

Thompson & Morgan

1 year ago

Thank you for your review. We are pleased to hear that you were happy with the delivery of your order and we appreciate your feedback. Kind Regards, Amy, Thompson & Morgan Customer Care

Product reviews

Steve Warner

Oxford

1 year ago

Date of purchase: 03/25/2024

What Steve Warner said about Thompson & Morgan:

Great product, easy to assemble

Straightforward.

Sally

Thompson & Morgan

1 year ago

Thank you for your positive review of this product. Kind regards, Sally

Product reviews

Trusted Customer

1 year ago

Date of purchase: 03/26/2024

fine

Amy

Thompson & Morgan

1 year ago

Thank you for your review. We are pleased to hear that you were happy with the service received. Kind Regards, Amy, Thompson & Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 03/07/2024

Good service, not so great product...

Amy

Thompson & Morgan

1 year ago

Thank you for your review. We are pleased to hear that you were happy with the service received. We are sorry that on this occasion the product has not met your expectations and we appreciate your feedback. Kind Regards, Amy, Thompson & Morgan Customer Care

Product reviews

Trusted Customer

1 year ago

Date of purchase: 06/26/2024

Poorly fuschia

I didn’t go back to them about this plant.

Hannah L

Thompson & Morgan

1 year ago

We are so sorry to learn you were no happy with the service towards your recent order and can assure you this will be looked into further as we always aim to provide the best for our customers. I have contacted you directly and do hope we can work together in ensuring the relevant action is taken towards this and thank you for your feedback. Kind regards, Hannah, Thompson and Morgan Customer Care

Trusted Customer

1 year ago

I have received an email from Thompson and Morgan and the money is being refunded. This is much appreciated.

Hannah L

Thompson & Morgan

1 year ago

Thank you for your positive feedback on how the issues with your order was handled and pleased we could resolve for you. Kind regards, Hannah, Thompson and Morgan Customer Care

Product reviews

Hannah L

Thompson & Morgan

1 year ago

We are so sorry for the condition your plants have arrived in and do appreciate the upset this has caused. It is heart breaking to also hear our hard work and dedication has been ruined from this rare occurrence. I have popped you an email to ensure the relevant action is taken towards your order and thank you for your feedback on this. Kind regards, Hannah, Thompson and Morgan Customer Care

Mrs M

1 year ago

Date of purchase: 06/10/2024

What Mrs M said about Thompson & Morgan:

Seeds arrived quickly and excellent prices

Megan

Thompson & Morgan

1 year ago

We are truly grateful for your review and are pleased to hear the order arrived promptly. Thank you for your 5 stars. Kindest regards, Meg. Thompson and Morgan customer care.

Product reviews

Sandra Sapey

Watton, Norfolk

1 year ago

Date of purchase: 06/07/2024

What Sandra Sapey said about Thompson & Morgan:

Good service and items easy to find in the on-screen catalogue.

The goods were easily ordered and speedily sent. I must admit I currently get rather a lot of emails but I suppose that is a sign of the times.

Sally

Thompson & Morgan

1 year ago

Thank you for your review. The emails are frequent I agree, but we have so many offers to share with you! Kind regards, Sally

Product reviews

Trusted Customer

1 year ago

Date of purchase: 04/14/2024

its just ok

Sally

Thompson & Morgan

1 year ago

Thank you for your review. If there are any improvements we can make to our service please let us know. Kind regards, Sally

Product reviews

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About Thompson & Morgan

Since the first seed catalogue was published in 1855, Thompson & Morgan has grown to become one of the UK's largest Mail Order Seed and Plant companies. Through the publication of our catalogues and the operation of our award-winning website, Thompson & Morgan is able to provide home gardeners with the very best quality products money can buy. In addition to our longstanding UK presence, the brand also operates throughout the world through its international website and offers its popular seed range through major garden centres across Europe.

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0333 400 0033

Poplar Lane, Ipswich, Suffolk, IP8 3BU, United Kingdom

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